Latitude | Student Housing Apartamentos

Do NOT live here. I have been in the same apartment since July 2021, renewed way too soon and regretted it as things quickly went downhill.

To begin, the HVAC goes out once a month on average, sometimes more often. I have dealt with no AC causing temps to rise near 90F, as well as no heat and temps getting near 60F. Whenever this happens, it takes days, if not weeks, to be fixed because their HVAC maintenance team is located in St. Louis, MO.

Because the HVAC malfunctions so frequently,... there is high moisture content causing mold growth in my ducts. I quickly found that out by the mold growing on my ceiling, ruining my belongings, plus I had an air quality test done. I have experienced severe allergies because of this, resulting in countless doctor/specialist appointments. Management continued to run me in circles, refusing to fix the issue despite all of the evidence I had. I went beyond what I should have had to do by purchasing air purifiers, a dehumidifier (that got dumped ~5 times a day for a one bed), and dusting/vacuuming multiple times a week. I eventually got to speak to someone at corporate who scheduled the cleaning nearly 12 months later after consistent complaining.

Speaking of management, it is the most inconsistent thing I’ve seen. I have had four property managers since signing my lease. Folks in the office are usually kind, but nothing ever gets done when there’s an issue. Keep in mind, management was made aware of EVERY single time one of these listed issues occurred.

I know that Latitude management responds to poor reviews saying they “set a high standard” for themselves. I can assure you that this standard does not shine through in their work. I am counting down my days here… Lee mas

The furnishings are cheap. It’s fully furnished but I would’ve much rather brought my own stuff. The H-Vac is constantly broke. The pool has been closed with no notice of reopening. Also according to their lease agreement that do not have to plow or shovel the parking lots or walk ways. So after a foot of snow my car was stuck for a week until requested they give me a shovel. The worst part is my bedroom thermostat says it is 62* when I have the knob turned to the highest heat but it just keeps... running and blowing cold air. Lee mas

There are so many reasons why the management is of an abysmal quality, but my main grievance is as follows:
I signed a lease at the end of August. However, the move in date printed on the lease (Sep 12) was actually just a lie due to the fact that they had rented out more apartments than they actually had capacity for. After playing phone tag for weeks, I have now been given a move in date of September 25. However, I am still being charged for the ENTIRE MONTH of September. Unbelievably scummy,... and I have not even moved in yet. Lee mas

Keeps charging maintenance fees for things that were broken when I moved in. Thin walls, noisy, leasing office is abysmal. Everything seems cheaply made, but they charge you through the roof to fix if you you report it broken. Pool is closed for maintenance, no posting or information about reopening.

Finally, air conditioning is constantly freezing me out, or the place is 80 degrees. It basically has an on/off setting that doesn't consider the thermostat.

Overall experience: frustrating and... uncomfortable Lee mas

Asked for early move-in (2 weeks), approved in Dec for Aug move-in. Call 3 weeks before move-in date, office claims they didn't approve, glad I had it in writing. Call a week before and a day before to recheck, told move-in at 12. Arrive at 12, get shown to absolutely filthy room, apparently didn't have it in schedule to clean.

Then sent to new room, told I couldn't get parking until maintenance form was filled out (not available). Form came online 30 min before office closed, so I rushed... filling it out. Now finding tons of things broken like lights, dishwasher, and fixtures that they say I'm liable for. Thin walls, noisy. Lee mas