Elevate Apartamentos

Elevate is an amazing place to live! The staff are amazing and we love the updated features of our unit.

An exquisite staff, from the front desk, to the leasing office, to the maintenance and nighttime staff. Beautiful tall ceilings everywhere, incredible location, fast internet(with hookups in every room).

I’ve lived at Elevate for 2 years. This review is taking into account the luxury apartment status & rent.

PROS:
Staff: Vince (Concierge) & the Building Maintenance Tech are both great; super helpful & friendly. There is an apartment manager; however, I’ve never seen him or met him & only know his name from emails.
NEUTRAL:
Amenities: on par with other luxury apts.
Apartment Gatherings: frequency is on par with other luxury apartments.
CONS:
Location: the El runs right by the building. The sound... from passing trains is frequent (~ every 2 min), incredibly loud & 24/7 (Red Line).

During video meetings, multiple people have made comments about how loud it is (sounds like thunder). I am about as far away from the tracks as is possible & I keep windows / doors closed during meetings. I have tried multiple workstation spots, none of them work. While on the patios, the sound is too loud to carry on a conversation, resulting in frequent, awkward conversation breaks.

Maintenance: The Tech is great; below is regarding management. Specifically:
Sewage Back-Up: I’ve had sewage back up into my kitchen sink twice with no explanation.
Window Washing: exterior windows have a grime / dirt film on them, impeding my exterior view. Although some of the building windows were washed this spring, mine were not, which I would expect in a luxury apartment.
Patio Washing: common areas were power washed this spring. Dirt / debris from common areas were washed onto the apartment patios, ironically making apartment patios dirtier.
Window Leaking: this past winter, many of the apartment windows began to leak (considerably) & have continued to leak since then. Management's position is that this is "normal" & maintenance tickets are closed without resolution.

The leaks left water marks on walls. As a "fix", a painter was hired to cover the water spots. One of my walls was too wet to be painted, so I am left with leaky windows & significant water damage on the walls (that increases every time it rains). Also, due to the faulty sealants, heat & A/C costs are higher than normal.
Key Fobs: mine have stopped working 6 (!) times, having to be reset each time.
Issue Resolution: there is a “take it or leave it” attitude when it comes to addressing tenant issues.
Apartment Viewings: potential tenants are unable to view apartments prior to signing a lease.
Management: I would expect an apartment manager to be out frequently (or at a minimum, occasionally), interacting with tenants. Lee mas

I have lived here for 4 yrs and have been impressed with the upkeep of the building. It is always clean and quiet. Management really has kept the building smoothly. ALWAYS there to help.

Elevate provides a safe haven for community living. The staff is courteous and friendly, and the amenities including basic building maintenance is outstanding.
The best asset is the location.