14/10/24
Downhill in Management
Everything about the Logan had been wonderful until new management took over just over a month ago. I would stand clear of moving here until they get their bearings together. So many folks in the community have had the same issues with lack of communication, amenities being neglected with maintenance, no real guidance of what changes are happening, and even the new property sending a petty email regarding the last management who was nothing but wonderful to us. Some people have even had their... rent checks lost which is a HUGE security issue. The excuse seems to always be "we are new, so we don't know" I understand there are growing pains with transition, but these are issues where the entire community suffers. I would save yourself the headache of living here and look elsewhere. It's truly sad to see such a lovely place to live take a negative turn.
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Administrador de la propiedad en Logan respondió a esta revisión
Thank you for sharing your concerns with us, Tiffany. We genuinely appreciate your feedback and understand how important a positive living experience is. We acknowledge that transitioning to new management can bring challenges, and we're sorry to... hear about the issues you've faced regarding communication and maintenance.
Please know that we take your comments seriously and are actively working to address these concerns. We are committed to elevating processes and ensuring that all residents feel valued and heard. Your experience is important to us, and are working to earn the community's trust, satisfaction and provide quality customer service.
If you have specific issues you’d like to discuss further, please reach out directly. The office is open 7 days a week for your convenience. We’re here to help and want to make your experience at Logan a positive one.
Thank you again for your feedback!
Best,
Management
