Prairie Shores Apartamentos

I lived at Prairie Shores for quite some time and, unfortunately, my experience ended on a very disappointing note. After moving out, I received a charge for door repair, which I believe was mistakenly applied. I reached out to request detailed documentation supporting this charge. While Prairie Shores initially responded and assured me they would follow up, I never received the requested information despite sending multiple follow-up emails. Rather than addressing my concerns or providing... clarification, the charge was forwarded to a collections agency.

The collection agency, IQ Data International, contacted me with what they called a "courtesy call" before proceeding with collections. During this call, I explained the situation and the reason for the delayed payment. However, their representative informed me that my only option was to "pay in protest." To make matters worse, I was pressured to make the payment immediately during that call, without being afforded even a single day to review the matter or seek further clarification.

I am incredibly disappointed with Prairie Shores’ lack of transparency, communication, and accountability in handling this issue. Additionally, the high-pressure tactics employed by the collection agency felt unfair and unprofessional. This experience has been both frustrating and distressing, and I strongly urge Prairie Shores to improve their processes for addressing tenant concerns and disputes. Lee mas

By far the worst place I have ever lived in 40 years! Cockroaches, low water pressure, laundry is hit or miss if the machines work, security it practically worthless, and the leasing staff is rude, incompetent, and lazy. 9 months in and I still don't have all the services that I'm required to pay for. DO NOT MOVE HERE!

You literally have to beg them to pay attention to you. I don’t understand what the leasing agent’s job here is. Don’t waste your time here.

I had an appointment which I was late to, due to being new to the city. An agent still attended me and sent me a virtual tour, and also told me to email her back so she could put me into her tour schedule the next day. I did so. She didn’t answer until the next day, then proceeded to simply ask me the same question she had already previously asked me.... Finally, she asked what day would work for a tour. I suggested the next day again. She emails back saying it’s full, and if the next day would work. I said yes! Whatever times works for you, I’m in…
No answer. Next day comes, I follow up. No answer.
Next day comes. Email her and the leasing office. No answer. Called the leasing office 3 different days, over 5 different times, all at different times. No answer. I mean… just exactly what do you do at work? Lee mas

They turned off the heat for a few days in one of the most coldest days of this past winter. Poor management service.

I have lived here since early 2023, and have had relatives here in the past. I currently live in one of their "renovated" units.

-Heating issues are terrible here. WGN came out on 1/16/24 due to the excessive complaints of no heat, my own unit is barely 50 degrees currently. Golub/Prairie Shores wasted a ton of money on the "Hub" building instead of replacing these windows that are from the 1950s.

-I constantly see ants and tiny bugs in my apartment. My building had a whole building pest... control happen 2 months after moving in as roaches kept getting seen everywhere. I still see them maybe once or twice a month.

-Ground floor units suffer from plumbing issues it seems. My kitchen sink would constantly back up from the sewer. The explanation given was that it just happens to the ground floor units due to all the units above it, which is just not an acceptable answer.

-Bathroom faucet constantly leaks out rusty water when it's first turned on.

-Freezer would constantly have issues going into a defrost cycle and ruining my food. It was swapped with a new unit, and that new one developed the same defrost issue within 2 months.

-Parking is atrocious, and Contract Tow should be ashamed for raising the annual $125 parking fee to $25 flat fee every month (now it's 300 total). You get no guest passes. Winter parking is terrible for guests as King Dr has a winter overnight parking ban.

-People here are inconsiderate in general. Laundry machines are communal in the basement (10 washers, 10 dryers) as most units do not have their own laundry units. People will take up more than 3 washers/dryers at a time, and then leave their clothes in there for hours on end. If you don't do your laundry in the early morning or late at night, get ready to have to move peoples laundry out and deal with them crying about it.

-Lease renewal is a joke. They jacked my rates up over $150 for a studio. I am moving out shortly, and checked that they listed my studio for the original rent I was paying instead of the lease increase. That is just ridiculous. Lee mas