University Plaza Apartments

Overpriced and disgusting place to live with dishonest staff.

Drove here after submitting a tour require while also confirming that move in would be possible this week. Discover that move in isn’t until the next year as they are fully booked, never told me this before the tour. Their phone line also doesn’t even connect to someone, just tells you an agent will leave a message. The agent i spoke to early has also ghosted me when I confronted them regarding the bad information. Avoid this place if this is how they treat potential tenants.

Completely horrible customer service and assistance. Prior to ending my time living with them I inquired about whether I would be charged a re-letting fee due to the fact that I would be ending my lease before my renewal started. I spoke with the manager and two other workers at the location who confirmed that since I was ending my lease before my renewal began, so long as I secured another renter they would waive the reletting fee. This was confirmed by multiple people at multiple points... .

Following my move out, a month later I was sent a bill for reletting. I contacted and was told it was an error and it would be fixed soon. I was then emailed again and told I'd be sent to collections if the fee wasn't paid. I reached out again and they responded, we made a mistake, you are going to be charged it. So their admitted mistake on the corporate side not communicating that we had discussed and I agreed to move out a month early so that they could rent to a new tenant earlier meant nothing. I spoke with management again and they stated I could either pay or they'll send it to collections.

Absolutely abhorrent behavior from management to make agreements and then not uphold them once corporate gets wind that they could make extra money by just saying, oh sorry they made a mistake.

Avoid University Plaza in DeKalb, IL at all costs. Capstone acquired while I was a resident and while initially, when Christina was managing it, it was fantastic and would have gotten a 5 star review. It has since become a terrible experience while living there (closing amenities constantly, elevators never working) and now the final straw is them charging a reletting fee which their own managers stated I wouldn't be charged so long as I moved out early. The other reviews are right, they find ways to makeup fees.
Lee mas

Had my roommate switched a week before move in and he was bringing cats EVEN THOUGH I had under preferences that I did not want to live with cats due to being allergic to them. I called the front desk and they told me I would need a doctors note to get out of the room even though it was their mess up. Picked a B4 apartment because I wanted more space however the apartment looks identical to a B1. There is no extra space at all and when I confronted management about it they said there was nothing... they could do and that I shouldn't have gone off of the picture they had on their website. And when I moved in the shower had mold in it. Overall the apartment is nice because it is close to NIU however the management here is terrible. Lee mas

What you see is what you get. Just a wonderful building.