Windscape of Naperville Apartments

There were several bad reviews that I decided to ignore as I never thought that something can really go bad with a recently renovated apartment. To my surprise, the so called "recently renewed apartment" came with major issues. Broken stove, over half of the electric outlets not working and I can go on. I have send several email and no response other than an unannounced maintenance person knocking my door to take care of a couple of the multiple things on my list. Not only that, I am... overcharged and had issues with their payment portal and despite of multiple calls and email. No one replies or give me a call back. Just when I thought i have seen it all. Lee mas

The location of the community is great; there is easy access to a variety of amenities. The community itself is also reasonably nice looking.
The apartment itself upon move-in was appalling. It looked like it was a hap-hazard fixer-up home that came out of a hurricane. Drawers were literally falling apart. Cabinets were grossly warped and sagging; bottoms and shelves looked more like bowls. Noticeable ants and spiders were present despite paying a monthly pest control fee. Floors were so dirty... that they had to be scrubbed three times to remove the amount of built up dirt. Stove had damage. The refrigerator had a broken light fixture and drawers. The shower tiles was falling apart and the step flooring was peeling. Almost all cabinet doors are peeling. The toilet was cracked. I could go on, but I believe you get the picture.

Staff was apologetic, specifically Angelica who is a sweetheart. However, management promised timelines for corrections that were never met. Maintenance guaranteed fix-by dates/ times that were often never hit. Only after a internal review request that was very negative got back to them did maintenance come back to fix more things. It was weeks before most our boxes could be unpacked and could actually "move-in". Still waiting on that promised concession Armond.

Overall the community is nice, but the actual place of living was an absolute embarrassment. Renters beware, think twice before signing a lease here. Lee mas

If I knew what I was getting myself into moving here I would have never moved here. To think you pay your hard earned money to be treated in such a low fashion is unsettling. The office staff in general are by far the most inexperienced property management I have ever dealt with. Believe the reviews. Sending in maintenance or urgent requests are not important or urgent to them as you may think. They have non labored workers (cheap laborers) come in and do surface work to the corroding units that... eventually fall apart. The audacity that wood fell from my roof mid day as my toddler and I (pregnant) was not advised nor did they come clean it up until I went into the office showing pictures of the mess. Nothing will ever get done unless you go into the office and demand for attention to the urgency. This sat in my living room for nearly 3 days. They give you promises and lies they cannot keep and ban you from being able to voice your concerns and make living here as smooth and easily accessible. By far the worst place to stay and due to the urgent care bill that I received from my eye being cut, I was told I am no longer able to come to the leasing office. Which means nothing will ever get fixed. They can paint whatever picture they want … never been hostile a day in my life to them. The living here is completely unacceptable. I’m 9+ months pregnant and they could careless to make their homes safe, secure and clean. Lee mas

DO NOT MOVE HERE!
This place is not what it is advertised to be and a waste of money. I have lived for 18 months and this place has progressively fallen to pieces. The "dog park" is trap. The "doors" are attached to the dog area by strands of metal strips and nothing more. The grounds are not kept and the feeble attempt to remove the 3 dead trees on the property made the views of this place horrible. These apartments are advertised as "luxury" but there is nothing luxurious about them. The... "keyless" entry does not work and they are not going to attempt to fix that issue. If I set the keys to close to the door, there is an incessant beeping that amounts to nothing. The sun lights leak when it rains and they won't fix that. ALL of the appliances are outdated and break constantly. The hood over my stove just fell because it was held up by 1 screw that wasn't attached to anything and I haven't received a response for the ticket I put in a week ago.
My biggest issue with this place is the ignoring of all the problems that the residence face. None of the doors to the buildings with shared entrances lock. The stairs to my residence have decayed so much that the rusted wire inside the stairs are showing and snagging and ripping clothes. The bottom 2 stairs are broken and you have to shift weight to one side and not for long to get up and down the stairs. The bannisters are not connected to anything and each day chunks of the cement stairs fall off, making getting in and out my apartment dangerous. I and my neighbor have brought this to the property manager for over 6 months and I was told via email that I was "overreacting" but they have caution tape wrapped around the stairs. This place is put together in a shoddy manner and the property manager apparently won't care until there is a lawsuit. DO NOT MOVE HERE Lee mas

The staff are very professional!! The property is well maintained, AND the staff are incredibly knowledgeable!! Not only that, but they're kind, and they make you feel heard. They're the reason I renew my lease every year.