Hampton Ridge Apartamentos

I rented here when I first moved out of my family home after graduating college. It was my second rental and it was an experience that has made me avoid renting ever since due to how bad the service and amenities were at Hampton Ridge. There were a few things in particular that made it extremely disappointing. One was the price, it’s not in the greatest part of town and the apartments themselves are old. You’d expect a much better looking place in a great neighborhood for the price you’re paying... at Hampton Ridge, instead you find yourself stuck in the south side of town in an extremely old and outdated apartment paying a ridiculous amount of money every month. You have to pay extra for a garage and when you get one they’re pretty far from the front doors of the apartments so when there’s bad weather or anything else going on you’re going to have to walk out there in it, park your car then walk back in that weather. Not to mention the one I paid for still had a bunch of old stuff in it from a previous owner that was left behind. Nobody helped clear it either when I asked. Now onto the second part of the review, our unit’s AC broke down in the beginning of the summer and after multiple calls and visits to their office nobody ever repaired it. All I got was a transportable air conditioner to put in my bedroom which I had to feed out of my window to let excess water from the air conditioner out. And it maybe only kept that one room at an ok temperature and that’s after running it for a while. I went a whole summer without AC, on the third floor. And trust me - when you get home from work after a long day you don’t want to be sitting in a third floor apartment with no AC. Overall it was a terrible experience that I think any other apartment building in Rockford would have a hard time replicating. Any other place is better than this one, trust me. Lee mas

They should have more staff. Staff is stressed and overworked. Finances are unorganized.

I had a staff member tell me one thing in a tour then say it was never said after I moved in.

Units are nice. But not worth the stress from the office. I’ve been here three weeks, and would NOT recommend it. I wish I never moved here.

We moved here like a month and a half ago with a broken AC and until now it hasn’t been fixed. Other broken things the we write up before moving in are still the same. Soon as you move in they care less about you.

I’ve lived in the Hampton ridge apartments for three years, and I wouldn’t recommend this place to anyone. The maintenance is AWFUL, taking over four months just to get me a replacement dryer knob and over a month to repair my bathroom sink. The snow removal in the winter is inadequate, and they are very slow to mow grass in the spring/summer. They do not keep the insides of the apartment complex buildings clean, there are many stains and huge spiders when you walk in the doors. They need to... make many updates for safety purposes, adding more lights in the back of the buildings to prevent frequent criminal activity that occurs here. Just yesterday morning there was a drug deal and drive by shooting that they refuse to let their tenants know about. There also needs to be locks/a key card system on the outsides of the building to prevent intruders/solicitors from entering and coming right up to the apartment doors. On top of all this, no customer service exists when talking to employees about maintenance/billing problems. They do not seem to care about the safety or well-being of their tenants at all. I will be moving out as soon as possible. I suspect Hampton properties is going to lose all of their good renters very soon if they do not address these issues. Lee mas

The management here doesn't care about the people who live here. They have 2 maintenance guys for 285 units. I have dead birds in the walls that were not dead when I first complained about them. I regret living here every day.