18/12/24
Management stinks
Would give zero stars if I could. The apartment itself is not terrible. The location is good. The amenities are kind of nice sometimes. But management is terrible. I was forced to move apartments because they were renovating the unit I was originally leasing. No big deal. That's in the terms of the lease. But then they charged my rent to the wrong unit. So I got a notice of unpaid rent and threat of eviction because they messed something up. I went to the office and got it all taken care of.... Didn't get evicted. After my lease was up, not only did I not get my security deposit back, but they charged me $400 for cleaning fees. Turns out, they didn't switch my security deposit over when they forced me to move apartments. Then, after multiple phone calls and multiple emails, none of which received any reply, they sent my bill to a collection agency. If you move here, you will have to keep management accountable with your money.
Reseña de Apartments.com
Administrador de la propiedad en Sterling On First respondió a esta revisión
Thank you for sharing your concerns. We're sorry to hear about your previous experiences regarding rent. We're glad you were able to clear that up with the team at the time. Cleaning was necessary upon your departure, and your final utility bill was... issued following the lease. We also want to acknowledge that new management is now in place, and we are committed to improving customer service and the overall experience for our residents. If you want to discuss the security deposit charges with the team, please email leasing@sterlingonfirst.com. We appreciate your feedback and wish you all the best.
