Lake+House Apartments

We have been here since July 22. The apartment itself is wonderful but the management is awful.

Elevator in our building has been broken for 2 months and all they keep saying is waiting for parts. The certificate in the elevator currently says it passed inspection in 2019, that is a long time - I question… is management really concerned about its resident’s safety.

The indoor pool was vandalized between the holidays Christmas and New Years. We noticed all the patio furniture including glass... was thrown into the pool. My husband and I pulled out most of the furniture from the water but could not clean out the 2 foot pile of toilet paper that was stuck in the drain in the deep water. We called emergency security and he called back 3 hours later to state he will take a look at it on Tuesday, this happened on a Friday. Back in January we asked why aren’t there security servailance cameras in the pool area? The manager said not her decision, well fast forward to March and the pool has been vandalized numerous times. No security cameras. The last time it was vandalized was early April and the MENS locker room was damaged so the pool is STILL CLOSED and it is May 10. I have asked management numerous times and the same response waiting for materials and we have installed cameras. Here is a funny coincidence the cameras have been removed from our indoor garage. I’m assuming they are using them at the pool- really… spend some money and maintain these amazing amenities that you advertise. The indoor pool looks amazing and we walk by the doors every day to the same under construction. Nothing is happening, nobody in management cares all they are concerned with is filling up the apartments and not maintaining these beautiful amenities.
They are Baiting people in to rent the units but don’t care to maintain the amenities.
I would not recommend these apartments only because of the “pass the buck” “not my responsibility “ attitude of the unpleasant manager.
Lee mas

When I first moved in, I would've rated this apartment 4 stars. A little pricey, but still a great deal for the amenities provided. As I've stayed here though, it became clear that the owners do very little to maintain the property. When I originally toured the apartment, I was told that the hot tub doesn't work, but they're actively working on fixing it. After a year here, they still haven't fixed it, and I also came to find that the sauna boxes in the pool don't work, and the pool and gym... showers don't have any hot water. Thanks to the poor management, any concerns or criticism is met with unpleasantness as the manager seems to take things personally and is quick to become defensive and hostile.
The Apartment:
The apartment itself I have the best things to say about. I've read other's concerns about thin walls, and they're definitely accurate. I've come to hold a lot of spite for our neighbors crashing things in their apartment and playing loud music. Inside the apartment is very nice though. Very modern appliances and a small, but very nice kitchen. We had some issues with the closets and shelves, but we were able to get that fixed through maintenance. The balcony is very small, but it's nice to own a little outdoor space.
The Lake:
Walking around the lake really breaks my heart. It is in need of a lot of maintenance. The water has overrun the gravel that surrounds it and the lake is now eroding the soil around it. One of the fountains is broken which caused half of the lake to fill with algae and some sort of seaweed that stank in the sun. I noticed it was removed, but without the fountain it's only going to happen again. There are paths around the lake into some of the forestland, but these aren't maintained either. You can see the top of stones that were once a gravel path, but now is just mud. The path is littered with fallen trees, and many of the trees are dying from unchecked Japanese beetles and parasitic vines. Whenever it rains a majority of the path floods and is unwalkable.There is one freshly asphalted path around the lake, but with the rate the lake is eroding just from my one year here, it will be gone soon
Out of characters so the rest is bullets
- The manager send notices in all caps about people breaking rules
- The apartment uses Amazon Hub for all 6 buildings which leads to a mountain of packages in the gym
- After receiving criticism about the hub, management told tenants to just order their mail to somewhere else Lee mas

I lived here for 3 years and had a horrible experience here. The people living above me were into illegal drugs and would throw their lit cigarettes down at me. The staff didn’t care about this and neither did the police. I got locked out of the clubhouse so I could not reload my laundry card which meant I had to do my laundry elsewhere. Also, people would leave their clothes in the community laundry machines without any regard for other people. The on-site staff might be nice but they will... lie to your face. I was told several times that my wall would be fixed but it took over 4 weeks for them to do a 10 to 15 minute job and only after my wall caved out. There were a couple of times I could not get my car out of the garage because of their poor snow removal which resulted in me not being able to go in for my regular shifts at the Red Cross. The garage ended up with only one working heater, only to be told by the property manager that there was money in the budget to fix the problem but nothing happened. None of the staff lives here and the property manager even moved out of this place. I guess this place is not good enough for her and/or her family even though she and her staff will tell you how wonderful this place is. The guy across the hall told me that he witnessed another tenant urinate off a second or third floor balcony and even had a lit cigarette land on his head. Last week, this business owner responded to a review on another site saying they can’t do anything now because I don’t live there anymore even though they had 3 years worth of chances and decided not to do anything when I did live there. Lee mas

Would not recommend this apartments.
*One star to management and stuff (as I see they are significantly improved)
*Second start to amenities. 2 outdoor swimming pools and 1 indoor with gym saunas and whirlpools are definitely cool.
The only apartments who actually did hard inquiry for my credit report. Need to wait almost a month until they remove someone else stuff from storage that I suppose to occupy. Try to charge 600$ after lease for replacing stove top that was already spoiled by someone... else(I mentioned it in moving preinspection so they can't), as I find out from the guy who was living in the same apartments before me - it was the same for him, so be careful and mention every single scratch and dent that you find. Air condition require constant recharging in 3 month they recharge it twice. Charge for water is a bit high(you will probably pay for someone else water) Lee mas

The manager refused the referral bonus even after saying yes at the time of signing the lease. No terms and conditions were mentioned at the time of signing the lease. Later, they refused to give referral bonus because of the hidden terms and conditions.