Avalon at Northbrook Apartments and Townhomes

The only reason I rented here was for the large garage that would accommodate my truck. Otherwise, there are so many better, less expensive places to rent. The other negative reviews are accurate! Outdated appliances, low grade old carpet, doors with 1" gap and endless problems with my toilet clogging weekly are what I dealt with. The model suite pictures are nothing like the unit you will end up with. Make sure to see the exact space before signing a lease which was an error I made. I was... very disappointed with my unit. It's wasn't horrible just not what I expected for the price. The water/sewer bill is outrageous! I paid over $55 a month and I lived alone. I was gone at least 6 days a month so on average, 1 person, showering daily, small laundry loads once a week and running the dishwasher about 1-2 times a week seems really high. I asked Avalon about it and was told that was an average cost. I heard from another tenant thou that the water charges are based on the building not your apartment so if others in your building use more water than everyone pays equally. How is that fair? I live elsewhere now, with 3 other people and my water bill is $36. The fees add up too. The $8 trash, online fee $3, $16 insurance, $70 amenities, electric and gas bill, over $215 monthly on top of the rent. My outdoor rug was damaged and I never was able to get reimbursed for it. I gave it 2 stars for the grounds. It looks nice from the outside. I never used the pool (because it was closed for at least one summer). The staff was responsive when I emailed them. Overall, it's not a place I recommend because of the overall cost. Lee mas

Beware: there are a lot obviously fake reviews from management on this site. Definitely talk to a couple of current tenants before you decide to sign a lease her; you'll be glad you did.

Easily one of the worst places I've lived.

Windows don't shut all the way, the front door has gaps large enough to see light through, the appliances are all more than 20 years old and are inefficient/unreliable, stained sinks, dirty 10 year-old carpeting, utility bills that are all over the place, only one... nasty dumpster for the entire complex (that is often locked), mail boxes are a couple of blocks away, you're forced to purchase slow Xfinity internet for $70 a month whether or not you even want internet, service orders take weeks and even months to be addressed, water pipes are uninsulated and easily burst in the winter (over 40 units affected in December 2022), staff is hardly ever in and is unresponsive, they lose your paperwork. It's been a nightmare and my lease cannot end soon enough.

This place acts like their only purpose is to collect (way overpriced) rent and inconvenience tenants by turning off the water without warning for "emergencies", or by giving short notice for apartment entry to do something that adds zero value to the tenant. Be careful, they dress up the grounds (kind of) and will show you a newly refurbished unit to make you think you are getting something nice, but you'll most likely be put into a unit that hasn't had anything done to it since 2001 - it's definitely NOT the bill of goods they try to sell you.

You can't say you haven't been warned from having the worst rental experience of your life. Lee mas

I was interested in renting an apartment here. The office staff scheduled a tour (this is the only place I have ever been to where I had to make an appointment), then they asked to reschedule my appointment, and then when I went at the time we rescheduled for, no one was around. I called the phone number on the door for 24 hour leasing support, and got ahold of some third party vendor that was rude and unhelpful. Overall, a disappointing experience. I decided to leave a review to draw attention... to the unprofessionalism of the staff. Lee mas

We have lived at Avalon for a few years, we had hoped temporarily until we could find a house. At first all was good, but it has gone downhill drastically. The leasing office people are rude, unhelpful, and rarely available. They close the office during their “open hours”, don’t return phone calls, and are nasty when you do speak to them. The maintenance people are nice and helpful, but you can tell they are overworked. The grounds were originally well taken care of, but now are messy and... look rough. And with all that has deteriorated, the rent has drastically increased. We are paying almost $300 more per month than what we did initially. The office manager when we first moved in was so nice and helpful. The current staff is awful and seems annoyed that we dare bother them. They don’t seem to understand that it is their job. Very disappointing. Lee mas

Pool has been unavailable for two years. Many apartments outdated. Great maintenance staff.