Highland Pointe Apartments

The leasing department went above and beyond in helping me to rent this apartment. They are nice, easily approachable, and make sure you are comfortable throughout the entire process. My apartment itself is very spacious and has all of the modern amenities. I have had no issues with anything since I have moved in and appreciate the staff and maintenance team. Would recommend especially if you work at the hospitals or areas around there as it is only a 15 minute drive.

The worst renting experience I have ever had.

There are CHEAPER safer apartments in downtown Indianapolis. I had to hassle the office about the dumbest things (trash being picked up, laundry rooms being cleaned, literally asking if they can mop our common areas or leave a mat out)

The cherry on top of my Christmas was our car wheels being stolen and then the apartments caught on fire. And after 8 months we were finally allowed to get our items back come to find out multiple items were stolen... .

If you are thinking about renting in Indianapolis do NOT rent from a fairelawn reality company. They do not care about their tenants and hire staff that LIE on maintenance reports NEVER fully properly fix any maintenance issues the first, second, or third time.

And put there staff in a constant state of fear of losing their jobs. Lee mas

Customer service is horrible, communication is horrible, the staff lie constantly. I honestly have always been the renter that doesn’t mind loud noises or people outside or broken things. But this place took it to a different level. You can find WAY better apartments for a lot less somewhere else in Indy.

there has been a lot of turnover in management and maintenance staff, and they are struggling to keep up. The upsides:
-a property manager and a couple of solid maintenance people who care
-affordable
-safe atmosphere
-I've never had a problem with pests.
-community laundry is in each building.

The downsides:
-They're catching up from years of neglected maintenance and, though they're making steps forward, they lack the resources from corporate to do much more than keep their heads above... water. Many tenants are constantly battling fairly major maintenance issues, and none of the elevators have been in operation since I've been here. With more support from corporate to retain support staff and improve the condition of the property, this place could be great. Lee mas

I have lived here since August 2015 and very much like the place. No, it does not offer a washer and dryer in your unit like some places and sometimes maintenance can get backed up. Also, it can be a bit of a hassle to get the office on the phone sometime but there are usually only 2 people who work in there with a about 108 units so I can see why. What I will say is Megan (I hope I am spelling it right) in the front office has always been really incredible. She's been very fair with me and... always has a pleasant attitude. I would definitely recommend her for a raise! As far as location, I feel this is a prime area because you are 10 minutes from Broad Ripple, 15 minutes from downtown, and 20 minutes from Castleton. Not only are you pretty much in the middle of the city but it's in an area that is just beautiful to look at. The trees are just gorgeous to look at in the spring, summer, and fall! Plus this place is totally affordable for the amount of space you get. Lee mas