Somerset Lakes Apartamentos

I was extremely unhappy due to the fact that my car got towed about 3 weeks ago in the middle of the night. I live in a two bedroom apartment, but was only given one parking space for two cars. I came home one Friday and ALL the visitor parking spaces were taken which is where I usually park the extra car. I had the option to pay an extra monthly fee for another parking space, but with the high cost of this apartment, I already felt like I was overpaying on rent so of course I did not opt for... the extra parking space. Anyways, I went ahead and parked on the side of the street because I literally had nowhere else to park unless I were to illegally take someone else's parking space. My car got towed and I was told that cars are only towed by the request of the property.... So incredibly frustrating! I was late to work the next day and had to haggle with the towing company for extra 2 days, all of which would have never happened if Somerset Lakes didn't request for my car to be towed. This is just a way for Somerset Lakes to try to force me to buy a monthly carport for my extra vehicle which already is a ridiculous thing to have to do due to the lack of parking in a PRIVATE COMPLEX. This isn't Downtown Indy... I shouldn't have to be searching for 20 minutes for a parking space on the weekends.

I wish to be reimbursed for this massive inconvenience, but based off other reviews I've seen here, it's doubtful that it'll happen and that I'll simply receive a "We apologize for the inconvenience" sort of response. I plan on posting on every source of information to ensure that people realize that the beautiful views and spacious homes are NOT worth the stress and tiring conversations over minor issues that Somerset Lakes won't assist with.

For Somerset Lakes: If you wish to resolve this issue, please offer a reimbursement and I'll gladly reconsider my opinion of the complex/management. However, if you simply wish to respond and say "I'm so sorry for your experience" without any impactful action on your part, then you can keep your hollow words to yourself. Lee mas

The office staff needs to take a course in customer service because they are the absolute worse. Work orders take forever to be completed and when you call to figure out why it's taking so long they give you the run around or never return your call. I would never recommend this place based on how rude the front office staff is.

We have lived here for the past 2 years and love it for so many reasons! With the variety of models that are available, it was hard for us to choose which floor plan to go with, but they all give you a lot of space for your money. Open floor plans, huge closets, and back decks looking out onto the lake make this property unique and wonderful! The location of this property is also amazing. It takes 5 minutes to drive to the Fashion Mall, 5 minutes to the Glendale Mall, and 10 minutes to get to... the heart of Broad Ripple. Another huge selling point is how dog friendly the neighborhood is. There are so many dog owners and the dog park is an ideal place for them to play, run around, and get their energy out. The pool and workout room are amenities we love and use all the time. The complex itself feels friendly and safe, with lights lining the streets when it's dark and the cop car that sits on various corners and keeps an eye out. The keypads on each building door also add an extra layer of security. The staff in the leasing office are amazing as well. When you need something repaired, they get a work order placed and someone is over to fix it in a timely manner. They are always friendly when you come in the office and are willing to help with anything. It seems that they are constantly thinking of ways to improve the property and make it better for th residents, which we've seen in the many improvements they have made over the years! We would definitely recommend these apartments to everyone! Lee mas

I have lived in Somerset Lakes for almost a year now. I have always wanted to live here but, as a single women in school, financially I could not afford to live here. Now that I have a family and I have a new job, my boyfriend and I were excited to move here. Somerset was in the middle of renovations and we caught a 2bed 2bath with a den(w/d included) on special. Even without all the updates the apartment was nice. It was very spacious and perfect for our needs.

After two months of living here... , our monthly water bill almost doubled , our light bill was on average $275-$300, maintainece has entered our apartment without leaving a notice of being there, and it has taken maintenance up to 2 weeks to put in light bulbs. When they finally came in to address our issues they signed that the work was completed and it had not even been touched. Recently our vehicle was towed because I parked on the curb. If I would have parked in someone's spot I would have been towed and the nearest free parking space was more than two buildings from where I live. I was not about to walk that far at 12 midnight and I shouldn't have to. Up until then we didn't have any issues with parking but that was the tip of the iceberg.

Needless to say, we will not be renewing our lease. It is a beautiful property with nice amenities, but for us with 2 toddlers, it is not worth it. Lee mas

This is a nice looking complex, but keep in mind there is insufficient parking for residents. In addition, in instituting their new parking policies, they did not clearly mark no parking areas and then had residents' vehicles towed in the middle of the night on a weekday, and refused to reimburse us for the cost. For as much as I am paying for these apartments, I should not have to deal with an apartment complex with no consideration for my livelihood and not enough places for a 2-car family to... park. This was simply a ploy to force residents to purchase the "optional" carports at an extra monthly charge. Do not get lured by the cost of the rent; the add-ons may make another complex a much better option. Lee mas