19/4/21
Dirty, bad communication and maintenance team.
To start with, the unit we toured was not the one we got. The unit we got was dirty and smelled like urine, my roommate and I got cleaner and a black light and the carpet was covered in urine. We spent almost $100 of our own money cleaning the carpets.
Maintenance team took weeks to fix things, plumbing was constantly messing up. We had maintenance in and out constantly, and they would say they fixed something and it would break again the next day. The only time they came in a timely manner... was when our toilet flooded and was leaking into the downstairs apartment.
The office team had no communication and would call us multiple times to answer and sign documents we already had done, they would argue with us and then look at our lease info to see we were right and apologize. Unexplained fees are charged for everything.
To make matters worse, there was a shooting in the complex and nothing was communicated to residents. I walked out my door to an entire S.W.A.T team by my apartment and was absolutely horrified. These apartments are overpriced and I highly recommend looking elsewhere.
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Administrador de la propiedad en Stone Ridge Flats and Townhomes respondió a esta revisión
We're truly sorry to hear about the multiple issues you encountered during your tenure with us. Please accept our apologies for the condition of the unit upon your move-in. We understand how inconvenient it must have been for you to clean it yourself... and we assure you this is not our standard. Maintenance delays and miscommunication from our team are certainly things we need to address urgently, ensuring they do not recur in future.We regret that our staff left a negative impression due to incompetence in managing documents and communication. Also, we take concerns about safety extremely seriously and apologize for any distress or unease that incident involving law enforcement may have caused.
Your feedback is thoroughly noted as these experiences will help us reassess our services for better tenant satisfaction in future. Again, we deeply regret your experience was less than satisfactory.