The Avenue Apartamentos

Where do I even start? This apartment was one of the worst apartments I've ever stayed in. When I first moved into The Avenue, everything seemed perfect, but during my time there I had multiple issues regarding several of the appliances in my apartment. First off, I had a water heater that was rusting and falling apart and had a bunch of issues. In general, the space that it was in was unclean and looked like it had previous water damage. I had a bunch of issues when it came to having small... leaks and coming home to water on our floor, not having hot water to take showers, and having other issues regarding our water heater. Another issue that I had during my time was with the timeliness with which the maintenance team would respond to our request. Sometimes they were pretty quick to come and fix certain appliances in our apartment, but then other times we had problems with them taking a super long time. For example, we had a microwave that broke, and someone came in and took a look at it, and marked our maintenance request as "done." When I told the office that it was never fixed, they told us they'd be up as soon as possible, and we had to wait 1 month until someone came in and fixed it. Besides having issues with maintenance they overcharged for a place they didn't take care of and they would also charge residents $25 for leaving trash bags in the hallway right next to the trash chute, but they would also let the trash chute back up and wouldn't clean it out, which would often cause fruit flies to breed and to cause the hallway to smell horrible which my apartment was so close to the trash chute that when I opened my door it would constantly stink. Another common issue was that the elevators seemed like they were always broken. Sometimes I didn't have access to my mail room because the lock on the outside was broken, and if I had guests over, they could park in the garage, but only on the first level, and they had to pay, even if they were coming over for a short period so most of them parked at the Taco Bell across the street. I had so many issues during my time at The Avenue and would NOT recommend it to anyone looking to live somewhere near campus.
Lee mas

No Stars !!!! This Place is a hustle, from day one it was bs. I spoke with office reps for months, come early move in I was treated like I was there to rob them for my keys to my apt ..Mind you everything was paid in full a month in advance. I had to call corporate for them to figure out why I wasn’t getting an answer of why I was turned away. Immediately I was called back to move in .. upon moving in my apt I didn’t have all the stuff I paid for in a furnished 1B1B once I got it my couch and... chair came scratched up and peeling maintenance man told me it was trash and I wouldn’t b charge because he see it’s trash .. my blinds had dust and paint and cracking anytime u raise them .. door nobs falling off bathroom laundry room toilet was nasty..it broke from being old n nasty .. I had to clean it everyday to use it… bed was the only thing okay smh I paid 35 a month so that’s 420 total…for furnishings to turn around and move out and b charged $600 dollars for bad blinds and a cheap wore out chair and couch that I told them at the beginning it’s trash and I better not b charged for this at move out !!! Now I have to go to small claims to get my deposit back because I paid cleanings and I noted everything in move in on walk thur check list .. it wasn’t as bad until u start using things around the house then u will see the flaws .. they good at covering up everything..the bills magically go up and dwn I had to call the company and magically I never had a hi bill until last rent !!! Figures smh ??????? I wouldn’t recommend this place to my dog or my dead homies let alone a human being paying these prices with their hard earned money.. Don’t Do it !!!It’s Better for cheaper !! It took almost my whole lease for them to start fixing things around there …Horrible!!!!!! I can go on and on .. fake smoking violation when all these ppl in the building smoking .. I had ppl looking under my door talking bout it me because I have a towel blocking air because I’m at the back door where everyone goes in and out.. but no one knocked on my door to see If I did even smoked jus blamed and charged me smh ??????? Don’t do it !! Lee mas

Nice apartments and wondering costumer service. Alyssa always helped out and went beyond what we asked to get everything answered. Highly recommend this team.

The Avenue is nowhere near as nice as they advertise/talk it up to be. The only true thing about these apartments is the short distance to campus.
Everything is so cheaply built but their rent is outrageously overpriced. They want to charge $60/month for parking but the gates to the garage have more often than not been completely broken, so that has been an ungodly amount of money wasted over the past 2 years that was no use at all, as I could not take the parking option off of my lease.
I... have lived here for 3 years and we've had at least 3 new management takeovers, each one worse and less organized than the rest. They are notorious for making billing mistakes and the process to get your money back is painful. The management staff is very rude, and the front office workers are nice but they can't answer any questions. They'll just tell you they'll ask their manager and get back to you, and then they never do.
And do not even get me started on their maintenance staff. Very rude and intrusive. I'm the type of person that would like to be present while maintenance is in my home if possible, but the Avenue will just tell you a week where they are doing 'maintenance checks' and they can come and go whenever they please. They have left our door unlocked after leaving (and while no one was home!) more than once which I did not appreciate. These apartments have so much potential to be great but they are a total waste of your money! Lee mas

The only good quality about this complex is the distance from campus. Besides that, the quality of living is not worth the insane cost of rent. The problems started before I moved in when the people at the office gave me incorrect information about how to pay my first rent payment. Because of this mistake, I almost got evicted before I moved in. This was not the first time the workers here have given me incorrect information on matters that were extremely important. They also made a mistake on... my lease and refused to give me back the $400 they legally owed me. When I called them out for their mistake, they ignored my emails and phone calls and I eventually had to contact the corporate office to get the issue resolved. When I finally was able to move in, my mattress was covered in stains, my carpet was crusty and had huge brown spots all over it, and my bathroom sink was stained. The cabinets in the kitchen were crooked and chipped. Our concrete floor also has huge cracks all over the place. The whole building is very cheaply built, if you touch something you'll probably break it. At the beginning of 2021, they changed owners and they took down the website where we pay our rent and they never informed us that we had to set up a new account and set up new payment methods. Almost every person in the complex was charged a late fee and it took them over a month to correct this problem. Besides problems with the people in the office and the management of the complex, maintenance and the quality of amenities is extremely poor compared to what they advertise. Parking is $60/ month and the gate has been broken for almost 2 years! The maintenance has gotten better with the new hires, but it originally took at least a week to get a simple lightbulb replaced. The carpet in the hallways is always stained and smells of dog urine. The stairwell is ripped up and is dangerous to use. Sometimes the doors don't work and you get jammed out of the building. Trash is always piled up in the hallways and stays there for weeks. The summer cleaning crew has no respect for your personal space and they will leave all your lights on, have the A/C blasting, leave food and trash in your apartment, and they have even left my apartment door unlocked and wedged OPEN for hours while I was gone. If you can avoid living here I would highly recommend staying far away from this apartment complex because they only care about taking your money. Lee mas