25/2/25
Verified Renter
My unit was a bit of a fixer-upper but it's starting to feel like home. Staff is incredibly kind and friendly, moreso than any other apartment I've lived in before. That's makes a HUGE difference! There were some extenuating circumstances that made my move-in pretty chaotic, but everyone was incredibly patient and kept communication open once I got here. The only reason I can't give five stars is that the weeks leading up were difficult communication-wise and I ended up with conflicting... information. It made the weeks leading up more stressful than I would have liked, but since I got here it's been nothing but accommodating. I just wish they had a better phone number to reach the office with and not a third-party system. It made any last-minute situations (such as conflicting roommate placement) overly difficult to navigate.
Overall really great, but there's room to grow for interested tenants.
Reseña de Apartments.com
Administrador de la propiedad en University Village respondió a esta revisión
Hi Anonymous User,
Thank you for your kind words and for taking the time to share your experience at University Village! We're happy to hear that you're starting to feel at home in your unit and that our team has been helpful and accommodating. We... strive to create a welcoming environment for our residents, and it's rewarding to hear that our staff has made a positive impact on your experience.
We do take your feedback about communication seriously and appreciate your suggestions for improvement. We are always working to enhance our communication processes and make them as efficient as possible. We value your feedback and will keep it in mind as we continue to improve our services.
We hope you continue to enjoy your time at University Village.