Pointe at Saint Joseph Apartment Homes

I have not had reliable hot water for MONTHS. The maintenance team said the problem was that one of the heaters was broken, and the other was not enough for all to get hot water (and apparently no interest in fixing it). They did not care, despite all my complaints and diligent payment. The AC broke (a bird was inside), and I had to change to electric heaters. My electric bill went up, and they did not reimburse me for the extra costs. My car was vandalized, my coat was stolen at the parking lot... , and again no compromise. Lots of neighbors complained about items being stolen from their cars in the parking lot. The front door lock of the building was broken for weeks, and nothing was done. There is no surveillance. This is not a nice or safe place. AVOID. Lee mas

I can't say enough about the staff! Any issues are handled timely and professionally! The apartments are spacious and up to date! The fact that the place is pet friendly makes it that much more a great place to live!!

These aoartment homes are not worth the money residents pay for them. The red doors are hideous and scratched up. The hallways are smelly and dirty they are never cleaned. The gym ewuipment is used and sweated on but not wiped down. Even seen a homeless guy sleep on the couch in the clubhouse.

I overlooked them not taking care of my maintenance requests for months. I overlooked them not giving me the referral discount when my coworker signed a lease.

When I moved out I was told all I had to do was turn in my keys. I moved out the week before my lease was up. In my conversations with management they had never told me I needed to give them notice if I was moving out. 1 Month after moving out I got a notice saying that I had an unpaid balance (over 2000 in fines for moving out without... notice) that had gone to collections. While I would have been upset and tried to figure out why I had to pay it, I was not given that opportunity. They never emailed me, called me or sent me a message about this balance. They didn't take the time to reach out and now it has affected my credit score because they weren't content with the ridiculous "market set" prices they charged me for 1.5 years.

There are much better apartments in South Bend for less, that won't treat you like a cash cow. Lee mas

We were very excited to move here and make this our home but we will not be making this our home for long unless management quits lying to us and keeps the common areas inside and out cleaner. If you live by something mechanical that makes noise on a regular basis you are told your rent is cheaper to accommodate you for this ~ this is NOT true!! Site manager AND regional manager lie to you. Both inside and outside common areas are not kept up. There has been trash wrapped around the pretty... flowers out front for over a week. Trash blows in or residents leave it is not picked up on a regular basis. This is a pet friendly community which is great but they do not make residents follow their rule of picking up after their pets. So be care where you walk! There are pet waste baskets but they are normally over flowing ~ unless you complain they are cleaned up. The parking area as well is not kept up ~ I have found screws, nails, etc in parking areas. And parking is a premium here! The inside common areas are unkempt as well. There has been clippings from peoples shoes inside entry area for over 2 weeks!! I can't tell you the last time the hallways were vacuumed!! The halls and common doors have big scuffs on them. The moulding around the doors is metal and the paint is falling off. The elevator is usually filthy ~ again unless you complain it is cleaned. The area by the trash chute people will leave their trash there and it will stay there until it smells and sticks to the floor! The underground garage smells like a trash dump and we pay 80.00 per space to park there!! The apartments are bright and sunny! We love the apartment itself. The leasing gals are awesome and treat you like a neighbor vs a dollar, like the manager treat you. They listen but their hands are tied as it's up to management to fix things......The apartments themselves are bright and sunny. Could have more storage but what place couldn't.. :) Updated kitchens. If you can tolerate all of the above just to live in a nice apartment this place is for you...if not you can find the same quality, cleaner community much cheaper if you don't have to have the location. Lee mas