The Rail at 1380 Apartamentos

After seeing the reviews I had changed my mind about moving here because of the unsafe environment. The manager gave me a follow-up call after me leaving a message. I told her that I no longer wanted to move here because of the crime and reviews. She basically said, I can’t get my money back and she literally slammed the phone in my face. Talking about unprofessional… I’m glad I didn’t move here I can only imagine the residents frustration and what the have to deal with and this was the property... manager. Lee mas

They don’t care about residents, and will screw you over without a single thought.

Stayed here for over a year. Living conditions were okay. Maintenance is incredibly slow..(They left me without an operational toilet for 3 weeks once despite continual office visits.) As soon as covid happened that was an excuse to avoid any work possible. I could tolerate the maintenance issues though.

What is intolerable is their policies regarding move out. As soon as your move out date you can no longer... access your online pay portal. However you still have a “final account statement.” Not sure whether they never sent this to me at all...or with the crazy year we have had maybe USPS lost it. (This should have been certified mail anyway clearly it was not.)

They will send your balance to a sketchy collections agency in Missouri without any attempt to contact you. I would have gladly paid my final bills if I had any possible way of knowing or accessing them. I did not receive a single phone call or email and I sure as hell never got anything in the mail. ( I track everything very closely with USPS informed delivery.)I also wouldn’t have heard about this at the walkthrough as we were denied a final walkthrough “because covid” and told we would be contacted if there were any issues, which obviously was not true.

I only discovered this bill by noticing a 150 point dip on my credit score on Experian. Management was totally unapologetic over the phone and says their policy is to automatically send everything to collections. Again I did not receive ANY contact about this and would have gladly paid.

I never had a single late payment the whole time I lived here. Management could have been decent and called me even once about due payment and I would have gladly paid.

If you dream of a new home or car one day DO NOT RENT HERE. They will screw your credit and you won’t know about it until it’s too late. Lee mas

Seriously don’t do it!! The place looks nice and staff act responsive and knowledgeable, but once you sign the lease you see the charade end. We had one maintenance issues after another and their maintenance staff is horrible. When they do respond which is rare, it’s typically to give you an excuse why something can’t be fixed. The staff are nonexistent and when they are in the office they hardly answer the phones. We literally sat outside calling and the lady looked at the phone and went right... back to watching TV. You overpay for poor living conditions and unresponsive unimpressive staff. Just don’t do it. Lee mas

Had a sink leak. Maintenance came in and couldn’t fix it so wrapped the wood sink base and plastic. Mold grew all over the kitchen and they refused to fix it. We moved our 14 days short of our 60 day notice due to them refusing to fix it and they charged us an extra $450 dollars for not giving a 60 day notice. Staff was non existent and used COVID for every excuse possible. Don’t live here I promise you will regret.

The new management (Birge & Held) is worse than the previous management (Buckingham). They have been dishonest and duplicitous in their dealings with me, especially after having to move from one apartment to another after the plumbing failed and the apartment flooded. Attempted to place me in a smaller and more expensive apartment than I was leaving, then placed me in an apartment, which was ready for move-in. Requests for repairs take months to complete, but the repairs do not last. The online... payment portal has shown a lower amount due than the management’s claims, but nothing has been done to reconcile the two despite numerous requests. The current property manager says whatever is necessary to get you to leave without the slightest effort to follow up. A couple of other residents have complained of similar experiences and are leaving, as am I after living here for six years. A tent under a bridge would be preferable to The Rail. Lee mas