Estancia At City Center Apartamentos

I really enjoy it! The apartment is nice. Maintenance is very nice!

Location is great, but that’s not unique to this complex. Plenty of properties to choose from around here. Take the reviews from people who have only lived here a few weeks with a grain of salt, Greystar offers a points system to incentivize people to leave good reviews.

I am counting down the days until I’m no longer giving Greystar my hard-earned money. Front office staff and maintenance simply do not care about resident experience. Tickets routinely take weeks to address and multiple rounds... of service, service is confirmed for a certain day and then maintenance shows up on another, items left in worse condition rather than fixed, and ZERO communication about tickets (minus constant spam surveys when items haven’t even been addressed.) Rent is far too high for this level of service. Would love to know what corporate shareholder salaries look like.

I was told the thick layer of ice around all of our windows and outdoor doors in the winter was “to be expected,” along with cold drafts causing hikes in our electric bill. Take a walk around the complex in winter and you’ll see towels shoved against windows or plastic/foil trying to keep the cold out. Mildew is apparently considered normal at Estancia.

Many dog waste bins have been removed from the property, and dog parks turn to mud pits in the rain.

Broken glass sat outside of a building for 6 months, as did a dead rabbit in the middle of the sidewalk. Maintenance is too short staffed to address tickets, let alone ensure the property is safely maintained.

Greystar staff - before you post your typical “we’d love to talk more with you, please contact us” generic message, I have. You aren’t listening. Lee mas

I miss some of the best people have left who is Karla who got me signed up for my 4th year here now. Very beautiful the all new plants that were planted this year. And keeping them watered and the grass even stayed healthy. Looks really nice this year taking my walks.

I love the location. Close to great restaurants and stores. Also conveniently located to a number of highways.

So far in my less than one month living here, I have no complaints to report out that would prevent me from re-signing a lease. Environment is good, kitchen appliances are great, and location is great for those wanting to be active.