Sundance Apartments

I have been at the Sundance Apartments about a year and a half now, and I have had the most positive apartment experience here! In fact, it is the first apartment complex I’ve lived in where I have renewed a lease. (And they didn’t jack up my rent when it was time to renew my lease, like many other rental places do!)

I LOVE the location. It’s close to many things, I can walk across the street to Bradley Fair, which can often be easier than driving over. It’s on Rock Rd, which initially made me... a little nervous just being on a main road with a lot of traffic but I have yet to have issues from this. Other than an occasional very loud car, and just general traffic, which is not the complex’s fault.

The office staff are ALWAYS pleasant and helpful, even when I am upset or have a complaint (which has been rare!). They are quick to respond, and never once have seem bothered or annoyed by questions. In the time I’ve been here, there hasn’t been much, if any, staff turnaround either. The person I initially signed my lease with is still here and I see her often. It helps me feel more at ease knowing the staff members I see and talk to and that they also remember me. :)

The maintenance staff have always come out to address issues the same day I submit a request, if not the next. Every rental is going to run into maintenance issues at any house or apartment complex, but to know I never have to wait for these issues to be addressed is such a stress relief. I’ve lived in other complexes where I moved in with maintenance issues, and they were still issues when I moved out. :/ I’ve even called the office when I have had a package delivered to my front door while I was out of town, and they offered to get it and hold it in the office for me or have a maintenance person move it inside my apartment for me.

My only less positives to give it 4 instead of 5 stars is no laundry in unit, and the washer and dryers in that onsite laundry mat aren’t the best. Often there are machines out of order, and I usually have to dry my laundry twice in the dryers. Even for small loads. And, at times, the neighbors can be a bit loud. But this isn’t worse than really any other apartment I’ve lived in. Also, the light to turn in and out of the complex is a bit of a hazard at times as well, while I don’t blame Sundance for this, just be mindful of that intersection!

Overall, very happy with my experience so far with Sundance Apartments! Lee mas

The building burnt down and all they had to say was come pick up what's left. No apology I lost everything...just, you have till friday to get what's left...after that, what's left is ours. And nothing was left anyway because they allowed the building to be left alone for looters to take whatever they wanted before I was even allowed back in the building. If you speak to Becky or anyone there before renting, ask why building 26 was left for the renters to suffer due to not securing the area and... allowing looters to steal what was left. Do not use their renters insurance. It does not cover personal belongings. Lee mas

My boyfriend and I set a date to tour these apartments two weeks ago, when we showed up for the tour, the entire office was closed, no one was there to help us and no one was answering our calls. Its now been two days and we still have gotten a call back or an email back. The unprofessionally to set a tour with potential residents and make them drive all the way there to absolutely no one is beyond me. I lost all interest in these apartments after that.

What a dump! I can't wait for my contract to end to leave this place. Management is absolutely horrible. The only person who works at the office who has been helpful is the tall gentleman with glasses. I was involved in a hit and run in the parking lot and they did not do anything about it. I asked them if they could send an email to my neighbors to ask of anyone saw who hit my car and they refused. The same people would send an email to everyone if someone's pet is missing.
The laundry room... here is basically useless. The washers do not clean the clothes well. I have to go to a laundry facility outside of this place to wash my clothes. The AC in my bedroom is not working well and is very weak. I asked them to send someone to take a look at it and I was told it was working fine. I had to buy a fan to cool down my room. I'm basically wasting electricity for an AC which is not blowing the air out properly.
I hate this place so much. Lee mas

I love living at Sundance! The staff is friendly and the location is great