Stoney Brooke Apartments

1) The day before my move in date, I did a walkthrough and informed the front office that the previous tenants washer and dryer was still in my apt. The office stated they would get maintenance to remove it asap. My move in date comes and the washer and dryer is still in the apt. My personal washer and dryer had to sit in my living room while It took them a week before they even removed it.
2) The front office gave me the wrong key to my mailbox. I go to the office to get the right copy and they... dont have it, they stated they would have to get another one made. Fast forward, I couldnt get access my mail for 3 months until i threatened legal action for denying me access to my mail.
3) They forcefully added their own internet service in your apt. They sent a letter out 14 days prior, and said you had no option but to let them install it whether you use their internet or not. BUT, even if you didnt use their service, you still are charged a service fee every month for $75.00 for the internet that was disguised in the lease.
4) The walls, ceiling, hardwood floors and carpet had water damage after the upstairs neighbors apt flooded. Which damaged my property such as clothes, shoes and etc. The office wouldnt even offer assistance with the damages, nor would maintenance paint the walls back white after everything dried up.

Long story short, do not move to this place. Save your money and go elsewhere. Lee mas

Estoy muy complacida en estos apartamentos, es un hermoso lugar, tanto en exteriores como en interiores. La administración súper amable y con las mejores atenciones, cualquier dificultad que se presente la oficina actúa de inmediato. Sinceramente mi mejor opinión acerca de la administración, los apartamentos muy lindos y confortables con todas las condiciones perfectas. La verdad estoy muy feliz de vivir aquí.

Of all the apartments I lived in, this has to be the worst run place of all. I have a neighbor, who, instead of taking their trash to the dumpster across the lot, leaves it outside their front door. I reported it to the management, but nothing is done about it. Lately, though, it is the maintenance that is sorely lacking in this place. On November 3 of this year, I put in a service request because shower tiles fell from the wall. Two weeks later, I find that they came in and applied black tape.... Figuring they were waiting for parts or something I waited. Today, the 27th of December they closed the work order. So black tape has fixed the problem. Unbelievable Lee mas

I moved in about 3 years ago and my single mother and my 2 siblings lived with me and we really had no where else to go and this was the worst living experience. AC does not work in the summer and the heater didnt work in the winter. Our sink was leaking so bad under our sink that the wood became black and was basically going inward and was practically a bowl and we called every week for 6 months and I had to go in and practically yell so they can fix it and my moms car had it broken into 3... times and our house was broken in 2 times, we were on the 2nd floor and he jumped into our balcony. just do not move here. Throughout all this they never cared and would ignore you and the girls always have horrible attitudes. There is still more but I am at maxmium wording. Lee mas

I have lived here since 2017. I started out in a 1 bedroom and upgraded to a 2. Since I've been here, the management and office staff have switched constantly. No one ever knows what your talking about. Rent has risen a LOT! When I chose a 2 bedroom apartment, I chose it because it was NOT upgraded and was cheaper. They forced upgrades on the apartments and raised the rent $50 upon renewal. Then it was another $50 the next year.

The amenities that they claim to have barely work. The gym has... non-functional equipment. The hot tub has never been a 'hot tub'. There is an indoor and outdoor pool. The pools and gym have been closed for renovations since before COVID hit.

This winter the snow damaged some of the carports above the parking spaces. These were the guaranteed, numbered spaces that each apartment had. Instead of fixing/repairing, they cut them all down. We were promised that we would skill be guaranteed spots by numbering the lot. This has yet to happen. That was over 3 weeks ago.

I would NOT recommend this complex to anyone. The cost is NOT worth living conditions. Lee mas