Icon Apartments

When I first moved in over a year ago, the manager, Chris and the staff was awesome. There was just a vibe within the community that felt comfortable. Living in a high-rise with a management team downstairs can make some people feel like it would be overly intrusive and there would be no sense of privacy, but that was never the case.

The maintenance supervisor, Joe was cool. Very knowledgeable of the property, friendly, and the kind of guy you’d wanna hang out with. I wanted to leave before... but now I definitely am leaving. He was the last good thing to hang onto..

Recently they have hired a new manager . I appreciate her efforts to try to keep the lobby clean and have social events for residents, I hate living here now. I hate leaving my apartment or walking out the front door of the building because I resent the cheesy decor and daycare vibes I get.

Let’s talk about the mail. The package the situation is crazy. I can’t blame the office for that and they are limited. I’m sure what they can probably do, but I can’t blame the office when they give a rent roll to the postal carrier that is not accurate and mail is returned. I had to re-tag my mailbox at least three times indicating That I did live here in the unit wasn’t vacant. This is after important documents and mail were returned, and I had already put my name in the mailbox. Of course, the manager knew nothing of it, but the postmaster, as well as the postal carrier confirmed that a list was given by the office. Who the hell wants to live somewhere where the manager acts like she is The principal? You’re here to run and maintain an asset for a group of owners not Talk to you and treat us like we’re children. I cannot stand being lied to especially when I’ve already verified The answer to my question before I ask. In the couple of months since the new manager has been here, I’ve had more knocks on my door more maintenance coming into my apartment to check that I’m here then the totality of my time on site.

Sure they can make the office look nice and they can lease apartments but if they can’t get along and retain residents, they’re not gonna be here very long.. Lee mas

This place was okay when I moved in. The previous manager was great. He went out of his way to say hello to residents when passing by in the hall ways or walking around the building. Since he left there has been turn over among managers. They often seem bothered when you walk in the office about something. They are slow to respond to emails or calls. I had to put multiple requests in for the same repair before maintenance would come. They started a job, they I had to track them down for a week... to finish it because they needed parts, but said it would be done the next day. I pay extra for a reserved covered parking spot. People park in it all the time and management did not do anyting until I emailed daily and finally got ahold of someone in the office three or fours day later. They advertise in apartment laundry but its a european style combo that doesn't really dry, it gets your clothes damp at best. I previous had neighbors who got into a fight in the hallway at 4 am then pretended not to be home while the police beat on the door for 20 plus minutes until they finally ansered. I've had neighbors blast loud music with subwoofers on week nights. Recently the fire alarm has gone off throughout the whole building at 2 and 5 am when you're trying to sleep. This place feels like a bad college dorm experience. There isn't enough parking in general. They say pest control will come for mandatory visits and give notice, then no one comes, which makes me question whether they have pest control at all. In a building this big, pests are bound to be somewhere if not mitigated. The pool is only opened seasonally. This year it closed for a week or two because someone broke glass in it and they had to drain and refill it. The pool area is all brick, so weeds grow up between the bricks. There is an amazon-locker-esque package system that has never worked since I've moved in. Even after the office claimed it was fixed, I never got a single package delivered via it. Package theft is a real concern here, I've had to report stolen packages to the police. The office didn't do anything about it or fix the locker system. I had to open for a PO box to get packages. It's a shame becuase this place is a diamond in the rough. The manager when I moved in had this place moving in the right direction. It's a real shame to see it go back down. Lee mas

Love the property and management I haven't had issues on any way

Couldn’t even tour the apartment, the door wasn’t working, called the property 5 different times and no answer. I’m sorry but i won’t give my money to someone who can’t give me the time!! Avoid!!!

Please avoid this property at all costs. If you like roaches and bugs everywhere, dog poop on the floor, fees added to your account, broken fixtures and an ignorant management office this is the place for you. It used to be a great place to live, but this new management has completely ruined the property. “Secured access parking” is a joke - anyone and everyone can park here and even get in the building. Everything is broken 90% of the time. Move literally anywhere else.