Park Laureate Apartments

I've enjoyed my time living at Park Laureate. This was my 2nd apartment. The location is fantastic.

The management team addresses maintenance requests and no complaints with maintenance they were good.

However, I was unsure if I wanted to renew my lease I had a lot of life things going on.

I emailed the leasing office my 60 day notice and it wasn’t acknowledged that it was received. I called the leasing office & asked how does it work if I want to renew my lease after a notice has been... put in. I was told to call back because the pricing may change and that they could possibly rent out units without someone viewing it.

About a month before my lease ended I contacted the leasing office several times via call, email/follow up email on different days with no response. I reached out to get updated leasing options. I finally got to talk to a lady over the phone in the office that said she would tell the leasing lady I was interested in renewing my lease.

I never heard back from the office things slipped my mind. I should’ve went to office earlier…this was all new to me. So I decided to go to the office first thing Monday morning because rent was due. My lease ended on the 7th of that month and everything went good as I signed my new lease.

I called the office the next day as the pricing online to pay rent wasn’t updated so I left a voicemail. I was told they ran into an issue. They had rented my unit to another tenant. Apparently when I was in the office renewing my lease someone had applied for the unit at the same time.

I should’ve went to the office earlier but that action left a bad taste in my mouth as I had already signed my renewal. An apology is not enough for the stress I endured especially when my renewal was signed.

I only had a week to find somewhere to move, hire movers, unexpected expenses that I wasn’t expected to have.
Lee mas

Upon moving in, there were a lot of issues that hadn’t been inspected as I would have hoped or have experienced with other rentals. However, the maintenance team is super responsive. Also, through COVID, they have taken very extreme cautions which could always mean different things to different people but it was thought to experience the complex I picked because of the amentities with such limitations. Also, the on duty security is a joke, not reliable at all. But overall, this community is... beautiful and well kept. I would always recommend moving here. Lee mas

Shari rocks! She’s been right on top of things and she always made sure to contact us right away. They communicate very well.

We had an issue with our fan in our apartment and our maintenance crew was prompt and efficient. They fixed our fan in five minutes, maintained great social distance, and were super fun to talk with throughout. Just one of the many reasons I love living here!

I had to be without power for two days because their idea of fixing ac is watching youtube videos which caused our power to pop. It was the forth time they had to come fix our ac. And even after they fixed the power our ac is still broken. Our food went bad in the fridge and now they wont even pick up the phone or answers their messages. It is the middle of summer and it is hotter in our apartment than it is outside. Before this, we put in about how bugs got into our unit from the neighbors and... instead of doing anything about it like they are supposed to they just ignored it. We had to figure it out ourselves. Bad staff entirely. Sure they can be nice but they are horrible humans that don't actually care. Lee mas