The Stratton Apartamentos

I move in next week I took a tour today. This place looks great ! We rented a townhome and they are so nice new cabinets a dishwasher new lights. The laundry facility is completely brand new with brand new washer and dryers and the apartment buildings were completely re painted the new management is looking awesome and anytime I call everyone is very helpful can’t wait !

Maintenance acts like they know what they are doing. When anything is "fixed" its just a bandaid temporary fix. I have have not had hot water since the beginning of February. When you call the office the act like they don't know of any issues and act clueless or rude. Their idea of fixing my hot water issue is to come out and run the water for 15-30 minutes see that it's not warm, then go fiddle with the boiler for the building resulting in hot water for about an hour, then it's back to cold.... They know what the problem is but refuse to do anything about it. Instead the office has to be renovated, unit numbers have to be replaced and signs around the complex need to be replaced. Lee mas

Since the property switched from being Victoria Gardens to the Stratton. There has been more of a focus on how the units look than actual repairs. The buildings have been painted, and the office is being remodeled. While there is an issue with the hot water boiler system. My whole building has had intermittent hot water supply for several weeks that the office says has been fixed. In the on-site laundry, only half of the washer and dryers work correctly. Again the office says there isn't... anything wrong with those either. Lee mas

Living at The Stratton has been an absolute nightmare. The hot water is off for days at a time, the laundromat is disgusting and the washers and dryers never work, the neighborhood is dangerous and there are constantly gunshots and police called out, and the office staff is different every other week so no one ever knows what’s going on. I moved in May of 2021 hoping for a fresh start in a beautiful townhome and got the complete opposite of that. The townhomes themselves are crudely painted and... redone before you move in and our toilet isn’t even completely mounted into the floor. On top of that we have a toilet downstairs that we can’t even use because it randomly floods during heavy rainfall and has sewage backups. The maintenance staff does not care if you have animals and will leave your door wide open when you get work done which has almost resulted in my cats getting outside and lost. The office staff also never answer the phone and almost make it a point to not communicate with you on ANY issues that you have reported. AVOID THE STRATTON! All of the fancy signage you see out front is just a facade and you will regret signing a lease for any duration of time. At this point I wish I could end my lease and move out two months early and never look back. Lee mas

The office staff is clueless about everything. They’re also not helpful with anything regarding fixing your unit. The property manager isn’t honest, or just doesn’t like to tell their tenants what’s actually going on. The property isn’t maintained, and they don’t handle major hazardous issues the way they should. Within 6 months of living here, we went without hot water for two weeks, have had raw sewage in front of our house for more than two weeks and have had a leak for almost a week that no... one has solved. We keep getting promises of “it’ll be fixed tomorrow” but tomorrow has never come. This place isn’t worth what you pay for it. And don’t get me started on the pest problems! It’s trashy, nasty, and if you value your health and possessions save yourself the trouble and don’t move here. It’s been one hassle after another. Lee mas