Shelby Oaks Apartments

If you’re considering moving into Shelby Oaks, I strongly recommend looking elsewhere. My experience living there was frustrating due to poor management, subpar maintenance, and serious concerns about the quality of the apartments.

The apartments have extremely thin walls, making it easy to hear everything from neighbors’ conversations to late-night “activity.” Footsteps from upstairs sound excessively loud, even with a considerate neighbor, and the overall construction feels rushed and cheaply... done. Plumbing and electrical issues are also common, raising concerns about long-term structural integrity.

While neighbors can be hit or miss anywhere, this complex struggles with enforcing basic community standards. Loud disruptions, a lack of respect for shared spaces, and poor waste management (especially regarding pet waste) create an unpleasant living environment. Management does little to address these issues despite having rules in place.

Maintenance is quick to respond, but issues are often addressed with temporary fixes rather than real solutions. For example, when water leaked through our wall and groundwater seeped up through the foundation after a few days of heavy rain, the response was to apply caulk and leave the soaked carpet untreated over the weekend. While they can’t control the weather, they certainly could have accommodated a good tenant much better. Even after multiple maintenance visits to assess the issue, ultimately, nothing was done, and moisture remained an ongoing problem—raising concerns about mold. When I attempted to escalate the issue with management, communication was difficult, and in-person conversations were tense.

Additionally, the complex relies on outdated payment methods (only accepting physical checks or money orders) and lacks efficient communication. Important notices are Scotch-taped in breezeways rather than being sent directly to residents, making it easy to miss crucial updates.

Shelby Oaks attempts to present itself as a decent living option but fails to deliver in key areas such as maintenance, communication, safety, and overall quality of life. If you’re looking for a well-managed, comfortable place to live, you’ll likely find better options elsewhere. Lee mas

I chose these apartments when we needed an apartment in the Shelbyville area based on the appealing size of the units, the cleanliness, the newness of the complex, the pool, the gym, the laundry facility if needed, the well kept grounds, and pet friendly. To my surprise, I hadn't realized until after living here how the staff would be what made it stand out above all others. It's a relief to live somewhere that tenants are listened to and that any concern or issue is encouraged to be expressed... and taken care of. Wanda has been a big factor in my happiness living here in that she goes above and beyond to address anything we have ever had to bring to her attention and she makes sure it's taken care of. I always feel comfortable contacting her about any issue and know that she will make sure it's addressed and resolved. It's nice knowing you live somewhere that you feel you matter and they want you to be happy living here. The feeling of community with their attentive staff has made an impact on our stay here. Lee mas

Wanda is such a pleasure to speak with. She’s helpful, courteous and cares about the complex and it’s residents.

We formerly rented from Shelby Oaks and have nothing but good things to say about the experience. Wanda and Gayle were very professional and do a great job managing so many tenants and apartments. We recently sold our house and will be going back there until we find our next home. So thankful for Shelby Oaks and all their amenities such as the gym, the beautiful pool, and elegant clubhouse area. Hope it takes us all summer to find our next home. ??

Leon and Mary

Management at Shelby Oaks is awesome. Wanda does a great job and is always available to help when needed. Highly recommend this place to stay if you work in the area.