Indigo Park Apartamentos

I moved in here three months ago and within a few weeks discovered that my AC was broken. My apartment has been averaging 86 degrees! I have put in several work orders (which end up being canceled without explanation). I have tried to contact the leasing office (they do not answer the phone or respond to emails). I feel completely helpless at this point. You also cannot talk to anyone in person as the leasing office is locked and they do not let you in without an appointment (there’s no way to... make an appointment since no one responds). The few times I have talked to someone they have been rude and short with me. I have lived in multiple apartments before this one and never have had any issues. This is by far the most unprofessional complex I have had to deal with. If you have an option to lease somewhere else please do, unless you are okay with maintenance never fixing anything and a leasing office that does not care about its residents. Lee mas

This place is a disaster. Things look awesome on the tour and then go downhill from there. Our application was lost. You can’t get anyone on the phone, our apartment as well as several of our neighbors were with our air conditioning for over THREE MONTHS IN SOUTH LOUISIANA with absolutely no concerns from management or their corporate office.

In all honesty besides what I’m about to address
, the apartment hasn’t been the worst.

We moved in at the beginning of March with a broken a/c unit. After around 3 weeks of having a work order, it was closed out with no explanation of what was done. After calling, we were informed that they close out work orders when ever parts are ordered, and that they were waiting on a part. After a few more weeks, we called again just to be told that parts where never ordered and that they would need to... order parts. After asking if more free-on could be put in, they informed us that they would not continue to replace the free-on because it was a waste of money for them. We we’re told for the next two months that they were waiting on parts. After parts came in, we were told multiple days in a row that our apartment was a priority, yet no one came. maintenance finally came over the course of three days. Each day, we were told they would be right back and that it would be fixed by the end of the day which be very happened. They would leave for the day and we would have to call the next day to get them to come back or get an update.Finally they told us that they are getting an HVAC company to come out and fix it because there’s nothing they can do. However, it has been two weeks since we were told this. We have asked office staff about the issue and they had no idea what we were talking about that they would have to ask.

We were given a single window unit to cool a three bedroom apartment with 4 people living in it. Our electricity bill has been almost $100 more expensive per month due to this. Emails about getting a concession to make up for this have gone unanswered. At this point we are ready to just leave. We have constantly been under a heat advisory with no a/c Lee mas

If I could give them no stars I would. After waiting almost 3 months, they finally reached out to me when I inquired about my deposit and said they were keeping my entire deposit for cleaning which they had to do anyway. The manager (she's horrible and not friendly at all) came to my apartment before I left and accused me of throwing away furniture in my mini SUV because I was the only one scheduled to move that week. Trash doesn't come when they're supposed to. The front office NEVER answers... the phone. Maintenance won't show up for days. Just a quick tip if you decide to move here, they have 7 days to fix any issue or you can get out of your lease. STAY AWAY! Lee mas

Management never returns calls or even answers a phone call so you could never get any help. they told us two weeks before we were moving in (from Kansas) that they allowed the previous tenants to stay longer so they put us in a smaller apartment and didn't offer a discount or anything. when we moved in the carpet as nasty the apartment smelt like smoke all the vents were black and the place was gross. we left that place in better condition then what we got it an never heard back on our deposit... even though we spent months calling but got no response and when they did answer they said they would discuss with the team and would call back and never called back. awful place do not work there. they lied multiple times just to make it sound great. never ever stay here. unless they change the management and fire Maddie. Lee mas