The Collins Apartamentos

I’ve lived here for the past 4 months and the units, facilities, and residents are great!

The front office and manager are helpful, communicate exceptionally, and are easy to do business with!

5 out of 5 stars!

RENTER'S BEWARE. My experience at The Collins was good up until it was time to move out. I deep cleaned my apartment on May 1, 2023 and made sure everything was wiped down and spotless so a walk through could be performed that day, and I could turn in my keys. When I went to the office May 1st at 10am to return my keys I asked if someone could perform a walk through with me. They told me that they did not have someone at that moment to do the walk through, but they would perform it later and let... me know how everything went. No one called me back, so I waited a day or so and called the apartments back to see if there were any issues pertaining to my apartment and they said they would check on it but if they did not get back to me, then just know that everything was fine with the apartment. Well to my surprise on May 13th they slapped with a $400 Move out balance. That breaks down like this
$40 to repair the sheetrock (because I hung curtains which I was fine with paying)
$150 Cleaning Fee
$150 Cleaning Fee per move out process
$15 Admin Fee
$11.78 Water/ Sewer
$26.84 Water/ Sewer
When I called to ask about the charges because they said the apartment was fine I could barely get anyone on the phone. I have never had this problem in any of the apartments I have lived in before and just thought people should know how they conduct business to good tenants when they move out and try resolve an issue. Lee mas