3/1/25
Can't recommend it.
Rude staff and maintenance. Left my door open all day in July. Electric bill was over $500. Also, didn't fix the A/C which leaked all over my computer. Parking not available half the time even if you pay.
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Administrador de la propiedad en Hancock Village respondió a esta revisión
Thank you for sharing your feedback. We’re sorry to hear about your experience and apologize for the inconvenience you’ve encountered. We understand your frustration with the parking, and maintenance issues. These are areas we continuously work to... improve, and your comments will help us focus on making the necessary adjustments. Regarding the A/C issue, we truly regret that the service you received did not meet your expectations. We always aim to provide accurate and thorough maintenance, and we will review the situation with our team to ensure that future repairs are handled properly. Customer satisfaction is very important to us, and we are reviewing our communication process to ensure that concerns are addressed in a respectful manner. Please contact me directly at 617-469-3500 so we can discuss these issues in more detail. We appreciate your feedback as it helps us to better understand where we need to improve. We hope you'll consider giving us another opportunity to provide you with a better experience moving forward. Thank you. -- Melissa, Senior Property Manager