MetroMark Apartamentos

They don't give back deposit on time. Need multiple follow-up! Everytime they tell some reason and never called me back once / gave an update on where my deposit is.

Honestly, the sad part is originally I would have given this place a better review. But with the circumstances as they are, I'm fairly upset with the apartment complex currently and if I had known two years ago this would have been where I was at, I probably would have gone with a different complex.

First and foremost, if you intend on having any unexpected life changes I would suggest a different complex. MetroMark makes you sign a 90 (NINETY) Day Lease Break agreement, and I fairly certain... when you are breaking a lease you generally do not know THREE months ahead of time that you are breaking this lease. In my case it is that I was offered a job on the west coast.

Secondly, they also do not allow subletting. So even if you find a suitable person to take over your lease, they won't allow it. You also are not allowed to add a roommate until your lease is over - so couples looking to potentially move in together please be aware of this.

Lastly, they will not work with you on the renewal amounts. This renewal cycle they wanted to raise my rent $450 - and while the potential new renter I had in line was willing to sign the renewal if they met him halfway, I was told that the amounts were as they stand.

Yes, it is a pet friendly community, but most people don't pick up after their dogs (I am a dog owner and while I appreciate the available dog bags people rarely use them).

Do with this review what you will, but please make sure you take a look at your leases before you sign them - especially since this place has shown they're just in it for the money grab. Ask for a lease example for any place you apply to and make sure the terms fit what you are looking for, because frankly if the last three years have taught us anything, you never know what life throws you and I suggest finding a more sympathetic apartment complex. Lee mas

While the included amenities are nice, and the location makes for an easy commute to the downtown area, it doesn't justify the price. They continue to raise rent prices without including anything else to make it worthwhile. Noisy neighbors as well - not to mention the continued smell of marijuana in the hallways in this supposedly 'smoke-free' property. Don't recommend.

We have tried to reach the property via apartments.com, their website and via a phone call and received no response at all. One of our friends live there and appriate the property. Given the service level, I would not recommend it.

I lived in MM for 3 years and am very torn between my experience here. Overall, any good experiences i did have are far outweighed by the bad.

Pros: apartments are nice, appliances work well, common spaces and gym are nice to have. Located close to FH for easy commuting. In a nice location of JP ("up and coming"), and close to great food and downtown JP.

Cons:
- not a smoke free community as advertised. many residents smoke in their apartment, on the balcony and in the common areas. I first... lived in a street level apt in building B for two years. Eventually had to move out to a third floor apartment because residents were constantly smoking outside the window. I could never open my windows. Moving to the 3rd floor did not solve the problem as many residents smoke on their balconies and in the courtyard. I addressed this with management multiple times (over email, face-to-face conversations), and was always assured it would be addressed. Then I would see the same residents smoking on their balcony. MM should not advertise themselves as a smoke free community without being more strict on their policy.
- mess dog owners! As a dog owner myself, I understand that dogs have to pee and poop. However, we had multiple issues with finding dog poop/pee in the stairway or elevator. Some entrances we stopped using because of the smell of urine. The biggest issue we had was our upstairs neighbor letting their dog pee on their balcony, which would leak down to ours. Again, addressed this directly with management, and the situation never got better.
- Management has gone down hill over last three years. While we lived there, we saw 4 different property managers come in. The current management is unprofessional, unresponsive, and will say they are addressing things that never actually get addressed. We had multiple issues with property manager right at the end of our time at MM with emailing or calling us back, or missing phone appointments we had set up with him.

Overall, the apartments not built well enough to justify the price, and don't have a responsive enough management to justify the price.
Expect to smell constant smoke fumes, dog pee (maybe even have to clean it up off your porch), hear the train, overpay for parking and living, and then when you decide it's an issue, don't expect management to be compromising or do anything to resolve it.

Would not recommend living here. Lee mas