The Commons at Windsor Gardens Apartamentos

Hello there,

Thank you for taking the time to share your thoughts! We’re glad to hear that you’ve had a positive experience with our staff and facilities. It’s great to know that the responsiveness of our team has made a difference for you.

We’re... also pleased that you’ve enjoyed the upgrades to your apartment since your move-in! Having control over your own heat and AC is definitely a big plus, especially during those warm months. It’s wonderful to hear that you find parking easy and appreciate the beautiful landscaping around the complex.

We understand that noise from upstairs neighbors can be a part of apartment living, but we’re glad to hear it's not a major issue. Finally, we agree that our location is unbeatable, with convenient access to shopping and gas stations. If there’s anything else we can do to enhance your experience, please let us know!

Warm Regards,
Sidney - WeCare@udr.com Lee mas

Hello there,
We regret to learn you have had a negative experience with us. Your feedback provides us with insights into areas where we can enhance our community and elevate the overall resident experience. Our onsite team is dedicated to serving as... a valuable resource for our residents. We are committed to addressing each question or concern promptly and effectively to ensure your satisfaction and comfort within our community. We appreciate your openness in sharing this feedback with us. If there's anything further we can do to improve your experience or address any lingering concerns, please do not hesitate to reach out. We are here to assist you every step of the way!
Kind Regards,
Callie, WeCare@udr.com Lee mas

Hello there, We are sorry to hear that you had a poor experience with us. Transparency is at the core of our leasing process, and we aim to ensure clarity on all community policies, offering any necessary explanations along the way. Your feedback... reminds us of the importance of this commitment. In our effort to maintain transparency, we strongly encourage everyone to thoroughly review their lease agreement before signing, as it comprehensively outlines all resident responsibilities. We understand the significance of this document in fostering a clear understanding of the mutual expectations. We apologize if there were any difficulties in communicating with our team, and we truly appreciate you taking the time to share your thoughts with us through your review. Your insights are invaluable as they allow us to pinpoint areas needing improvement and to better serve our residents. Please accept our sincerest apologies for any frustration you've experienced, and thank you for providing us with this opportunity to address and enhance our services. Kind Regards, Callie, WeCare@udr.com Lee mas

Hello,
We are sorry to hear that you have had a negative experience during your time in our community. Your comfort and satisfaction are important to us, and we want to ensure that any concerns you have are resolved promptly and effectively. For any... ongoing or future concerns, we strongly recommend reaching out directly to our onsite team. They are dedicated to providing the best possible support and are well-equipped to assist you throughout your residency. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.
Kind Regards,
Callie, WeCare@udr.com Lee mas

Hi,
We are sorry to hear that you are experiencing noise concerns in your home. We understand that the wood flooring can cause more noise to transfer, so we do have a provision in our lease that states "To help alleviate noise/sound generated by... Residents, including, but not limited to walking noise, from disturbing persons in apartments below/ adjacent to the Premises, Residents agree to keep at least 80% of the total sqft of hard
flooring surfaces in the Premises covered with suitable rugs at all times during the term of the Lease.". Units can have more or less noise depending on the location. Noise is sometimes something that cannot be completely eliminated when it comes to apartment living. We will always encourage residents to reach out to the team during office hours or police after hours to report any excessive noise concerns. We apologize for the inconvenience and appreciate your feedback!
Kind Regards,
Madison
WeCare@udr.com Lee mas