The Residences at Stevens Pond Apartamentos

The Residences at Stevens Pond are in a great location that is within striking distance of major shopping, groceries, community areas in Saugus, the school system, and a quick commute to Boston. Moreover, the apartments are very well laid out, roomy, and with tons of parking available. The maintenance staff is always on top of any needs for individual apartments and for the common areas during snowstorms etc. The pool and gym facilities are a great feature and the pet friendly atmosphere is also... wonderful. Lee mas

Very clean grounds, quiet neighborhood. Excellent maintenance. Great amenities

When I first read the reviews, I was a bit concerned but I’ve loved my experience so far. The location is perfect and the staff is very friendly. I love it here!

If I could give them zero stars I would. I am moving out this month after living here for one year. My experience has been horrible from the beginning to the end.
The staff in the office are the most inconsiderate and unresponsive I have ever had to deal with in an apartment complex. They have an online portal where you are supposed to send messages. However, the messages are never answered and apparently, never looked at. They do not follow up with phone calls when they state they would. The... person called Rene, does not follow up as needed to solve problems that are timely urgent and will not take accountability for her own mistakes.
During the year living here, we couldn't even use some of the amenities included in the rent payment because they will not fix the problems. The hot tub in the pool was not working for most of the summer, the roads in the complex have many holes and they will not fix it until is completely destroyed and difficult to drive by. Not to mention, our mail box lock had to be replaced when we first moved in because the key didn't work, and then once replaced it could never lock closed at all. One of the office staff said she would put in a maintenance order for us when she noticed it in person, but it has not been replaced.
In general, the apartments are extremely over priced for the quality of the service and amenities. Living in Residence's at Stevens Ponds has been a very uncomfortable and difficult experience. Lee mas

You don’t wanna live here. Things are constantly inconsistent about things they communicated to you from what you were pitched before moving in …I’ve lived here for less than a year and months after moving in I regretted ever moving here. Why? poor housing management, misleading or poor communication and information about limits or restrictions on age and time of when game room, ball court, and pool is open, amount of fob cards (access cards to gym) allowed per unit (1), … very misleading or... poor communication about it all due to what seems poor office organization on their end … also about parking - Unfortunately expect to also experience your car being towed even if you paid for an assigned or reserved parking spot and have the parking plaque they gave to you … also there was no hot water at time of move in, it took about a week to get resolved and 7 months later now, no heat and hot water for days. Day 3 now today heat back on and hot water in guest bathroom but still no hot water in the master bedroom, not yet…have to call them again tomorrow)…, they had to put in a new water heater. I almost didn’t mention that it was like pulling teeth just get an assigned parking spot upon moving in ( they say you will but you won’t , not right away. You will be lucky you get it sooner than 2 months later after you experienced your car getting towed) even if you’re a living tenant asking for an assigned parking spot your fine with paying for (your car will get towed even if you provided the office with your plate number, make, and model of your car, paid for the assigned parking spot and even if you have the parking plaque. If it’s not on your mirror on a day they feel it should be on your mirror or on your dash board on a day when it should be on your dashboard it doesn’t matter if it’s registered as your assigned spot - they will tow it). And this is not everything .. but hopefully that should be enough for you to understand the level of dissatisfaction and exhaustion . Lee mas