13/10/22
Would Be Pretty Good, If Not For the Management
I never leave reviews, but thought it was important to warn future tenants. Unfortunately, the complaints about the current management (Panco) are completely valid. The management when we first moved in under Eli was fantastic and always helpful. Since Panco took over, it’s been a mess. First we were given a threatening letter of eviction because we owed rent (we didn’t), so we had to call and provide proof of our payments. Then we had to report a terrible smell coming from our vents— I have no... complaints about the maintenance staff, they’re great and did everything they could— and had several people come to look at the problem. We had holes cut in our walls, our “sensitivity to smell” questioned by management, and when we told them that it was becoming unbearable, a specialist was sent in and was INCREDIBLY sexist (“does your HUSBAND smell anything? Haha”) and rude. The smell issue was never resolved— I feel bad for whoever’s moving into this apartment after us. When we gave in our notice to vacate, I asked for proof of receipt and was told I didn’t need one— the next day I got an email asking if we were renewing. I had to have them confirm receipt of our notice anyway. I mean, come on.
Regarding the dogs on property, it is the owners who are a problem, not the dogs. We have one dog who is scared of other animals and doesn’t like to be approached too quickly or unexpectedly. WAY too many owners don’t leash their dogs here. I’ve never had an issue anywhere else I’ve lived, but here I’ve had to literally pick my dog up several times because an unleashed dog wouldn’t stop jumping all over her.
As for the apartment/facilities themselves, they’re… fine. But for the price, you can get a much bigger apartment with the same/more amenities elsewhere. So it’s not really worth it, in my opinion.
We have spoken to multiple neighbors here and as far as we can tell, everyone wants out at the end of their lease, primarily due to the poor management. Proceed with caution, future tenants.
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Administrador de la propiedad en The Point at Sharon respondió a esta revisión
We’re very sorry to receive this review and as we are familiar with your specific concerns, we would like an opportunity to connect with you directly to further discuss. It was our understanding, based on our previous correspondence, that the odor... issue was resolved since after taking measures to address the problem, we did not receive any further communication regarding the matter. We’re disappointed to learn that this was not the case. We strive to provide our residents with quality service and when that doesn’t happen, we want to make sure we gain a full understanding of what occurred. Therefore, we would greatly appreciate it if you could reach out to us at your earliest convenience to discuss this issue as well as the other items referenced in your comments. We can be reached at pmsharon@pangomgt.com or by calling 781-867-9805. Thank you in advance and we look forward to hearing from you soon.