27/1/25
Unprofessional and disorganized
Every week there was a problem where the water, electricity, heating, trash chute, etc was unavailable and often would not be fixed for several days to weeks. Management will straight up lie to you and always overcharges. It takes several phone calls and emails to get the extra charges reversed (they are usually not available by phone). They also walk into apartments at any time without notice and try to steal items from residents. As for the apartment itself, it is old but ok, however it is... quite noisy, especially on Friday and Saturday evenings when the nearby hotel has loud parties that go on well into the night. You will need noise cancelling headphones to sleep.
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Administrador de la propiedad en The Essential Johns Hopkins Affiliate Living respondió a esta revisión
We sincerely regret that your experience at The Essential has not met your expectations. The issues you’ve described are concerning, and we appreciate you bringing them to our attention. Our team is committed to addressing maintenance concerns as... quickly as possible, and we apologize if there were delays in resolving them. Regarding your concerns about charges and communication, we strive to be transparent and responsive, and we encourage you to reach out to us directly so we can review any outstanding issues. Additionally, we will be addressing the noise concerns with the nearby hotel to help ensure a more peaceful living environment. If there’s anything we can do to assist you further, please contact us at Info@theessentialjhu.com or 410-246-8538. We truly value your feedback and would appreciate the opportunity to make things right.