Pooks Hill Tower & Court Apartamentos

Management/stuff is nonexistent, fire alarms go off in the morning afternoon or evening without explanation, the pool which is the only amenity this place has is dirty and disgusting and was only open for five weeks, the front door has been broken for months, and cars get towed randomly since they have zero quality control with who comes in and out of the parking lot. I wouldn’t recommend this place to my worst enemy. A nightmare

The good:
Compared to other buildings I saw within 10 miles it is pretty affordable. My only utilities are for electricity and cable at a price that would otherwise have me living in a vermin infested building in a high crime neighborhood.
It appears to be free of roaches and rodents so far. I have not had any and none of the neighbors I asked have either. I do get fruit flies and spiders though despite cleaning my unit top to bottom weekly.
It's close to a bus with multiple stores on the route... , that said they just cut bus service in two months ago. Maintenance has good technical skills and is good at explaining issues but see below for more on that.

The Bad.
They did not do a good job cleaning the unit between tenants. There was years worth of dust and grime every spot that you would never notice just taking a quick look on a tour.
There are two major roadways near the building but the only way to get to one has a no left turn between 7-9 am sign while the other has bad traffic during those hours.

The Ugly
As far as technical skills go maintenance staff are competent. However, there is almost no communication other than when my maintenance request is somehow marked as in-progress at midnight on the weekend when I submitted it 10 minutes prior, but then nobody comes for a week. If you try to schedule an appointment while you are there to prevent any damage to your property or so you can point out the areas you are having problems with, they don't listen, they don't even tell you they will be coming that day so that you can move your stuff in advance. And let's not forget maintenance coming in while you are in the shower because they don't tell you what day they are coming and can't even bother to give you a call 30 minutes in advance. Some of us are actually in our apartments during business hours and would appreciate a bit of courtesy when it comes to scheduling maintenance. Once they do come to do maintenance they don't even bother to leave a note saying "I was here" let alone one that says, "here is what I did, avoid using X while the caulk dries" and yes I have tried leaving out a notepad and a pen to get them to do that. They also don't send any follow-up from when your request is submitted until the maintenance staff comes knocking at you door. You shouldn't try sending daily emails to the manager for a week because you won't get an update. The only reliable way to get an update is to walk into the office or catch the maintenance guy in the hall. Lee mas

Let me preface this by saying I love living here. The location is great, the price is reasonable, the floorplan was exactly what I was looking for... so why the 1 star review? Because the Management, to put it mildly, is terrible. I have, on MULTIPLE occasions, put in a maintenance request only to get an email a week later stating my request has been completed despite the fact that no one ever came to the apartment and the issue persists. That's simply unacceptable.

I have lived at Pooks Hill Tower for 8 months and moved in during the 2020 pandemic. Over the course of the year and now into 2021, the maintenance and office staff have taken a lackadaisical approach to their care of the building and for the residents, which I partially blame on ownership, Vantage Management (VMI).

Masks are mandated in our building, but the maintenance staff is frequently seen congregating in public spaces without them. Smoking is not allowed in our building, but my floor and... unit are constantly inundated with cannabis and tobacco smoke. We have had two fire alarms that required building evacuation in the last two months, but no explanation for those alarms was ever sent to residents.

The surrounding neighborhood, parking, access to the highway and affordable rent are a value for the area, but the building is just too old for comfortable living. I would not recommend Pooks Hill Tower to friends and family. Lee mas

I've lived at Pooks Hill for 13 months. I really like the apartment building. I feel safe living here and the staff are great. Plus, you cannot beat the prices at this location. Maintenance is timely and issues are addressed. I definitely recommend to others