13/12/24
Leasing Office Dreadful
The leasing office needs to be more capable of functioning well. It is sad to report that they are incompetent. I attempted to apply for an apartment the day I toured with rental agent Visakha. When I reached out for assistance, a different agent, Ricardo, said what was available to me had been changed to affordable housing. I applied for a different unit. When I emailed for an update, they said they were changing their software and couldn't run my credit—I have an impeccable score. I waited... several weeks for an update; Visakha exchanged several confusing emails. Somehow, I didn't get the apartment. I requested the $175 deposit back. They would not return the money due to a 72-hour non-return policy never explained to me. I can't imagine the horrors I would've experienced if they were competent in the leasing office and I had gotten the apartment.
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