Serenity Place at Dorsey Ridge Apartamentos

Extremely disappointed with management's handling of a towing incident & the general policies around additional parking. While one parking spot in the garage is included with the lease, an additional garage parking spot costs $75 extra each month. Additionally, any extra garage parking spots must either be on the 1st or 5th floor of the garage, and your car can be towed for being on the incorrect floor. Living on neither of those floors, I accidentally left overnight our additional car on the... floor we live on, and the car was towed by the next morning. While I can understand the technicality of why the towing occurred, I am in disbelief over the $360 I had to pay up to get my car back the following morning, and I am in further disbelief at management's handling over the situation and the general parking policies.

After management made it clear they couldn't do anything regarding the situation, I asked if my permit could be changed for the floor I actually live on, instead of the 5th floor. They initially responded that they can't do that because the garage floors fill up from those who actually live on the floor, which is completely untrue.

When I mentioned failing to see either floor at max capacity, management replied that it still couldn't be done, because the number of parking spots was designed in a manner to ensure each unit on that floor had a parking spot. (Side note: After the conversation, I was curious and checked. I counted 50 units on my floor, but there are not 50 parkings spots in the corresponding floor of the garage. There are actually close to EIGHTY (80) parking spots in the garage on the same floor, and that's not even counting a handful of Disability designated parking spots.)

I then asked about discontinuing & forfeiting the extra parking spot. Apparently, one cannot simply stop having any extra parking spots during a lease. Such a change can only be made during lease renewal. How convenient. Lee mas

Counting down the days until I move out. I will say that Joey at the concierge and Josh at the office have been great. Now the not so great.

1. Ceiling between floors are paper thin. If you don't have a top floor apartment don't bother. Current upstairs neighbors are rhinos.
2. For our renewal they charged us $225 more a month. We asked if there was a way to reduce it they said no. We told them we weren't renewing and they listed the apartment for over $100 less per month than what they were... going to charge us.
3. If you live in serenity you have to go to the villas to get your package. Serenity itself no longer has a concierge. With the money they charge they can hire one for each building.
4. The gates to the parking garage are constantly broken
5. You have to pay $75 a month to park on a different floor. If you have 2 cars for an apartment only one can park on your apartment floor due to lack of spaces.
6. Food trucks are cancelled about a 1/3 of the time.
7. Complex has weed smell in some areas. Lee mas

My husband and I regret moving to this community and looking forward to moving in a month. The leasing manager is unprofessional and incompetent, which reflects in the entire leasing staff. No security in the community, cars vandalized and stolen in the parking garage, which has a security gate that works sometime. No lighting in the parking garage. The smell of marijuana in the parking garage and hallway is alarming for a smoke free community. Overall property not well managed and no action... from the leasing office. Lee mas

Absolutely beautiful. Everyone is friendly, the facilities are cost-effective and comfortable. It’s living in the lap of luxury. I’ll live here for the rest of my life.

Love it! I live here at Serenity Place and must say that the property exceeded all of my expectations the moment I moved in. The community is nice and quiet. The management and maintenance team are very hands on and have made my transition as seamless as possible. I'm glad I chose this property as my new apartment home.