3350 At Alterra Apartamentos

I feel so bad for current renters. It’s like they don’t care. Roach and pest roamed the hallway during my tour. Residents complained as I waited for my tour. There is clearly a ac problem. I’d stay away

This property has farmed out its customer service interactions to an AI. It will not allow you to email or text with a real person until you raise a complaint, at which point it says it will “forward your issue to a colleague” who will not follow up.

It scheduled an appointment with me to speak with a representative (who completely missed the appt and only called three days later), misquoted the prices for units repeatedly and kept adjusting my prospective move in dates without consulting me.

Been living here for almost a year and will be renewing my lease. Overall it's a solid place to live, but has it's downsides.

Pros:
- Generally pest free. I was super worried living DIRECTLY across from a trash room (literally), and was prepared for the worst, but in my 12 months here have seen exactly one single cockroach (already dead), and they came and did routine extermination that next week.
- Great Space (walk-in closets, LOTS of storage/cabinets), cannot beat the square footage for... the price!
- Solid Location (10 mins from D.C., shopping nearby, metro is walkable 15 mins, but would not do at night)

Meh:
- Maintenance: is very responsive (will come next business day for most things). That said I had a tense situation with my water heater that was constantly breaking over and over again. Finally spoke in person to the front desk manager and got a permanent fix that week (they offered to hire a 3rd party contractor if needed). No issues since!

Cons:
- Neighbors could be cleaner...will see dog pee occasionally in the elevators and hallway rugs. They used to steam clean the hallway rugs WAY more regularly when I first moved in, but have since slacked. So lots of "mystery stains" now.
- Luxury-"adjacent": don't expect real hardwood floors, or flawless paint jobs, that said, my bedroom carpet is lush and was definitely brand new on move-in.
- No real green space - just some strips of green to walk your dog.
- You learn to sleep through the occasional false fire alarms, lolz. (4ish in the last year)
Lee mas

I moved here in August. When I moved, I was happy with the look/space of the apartment, and I love the gym. That’s the only nice thing to say. I was hesitant to move bc of the reviews saying that people steal package - they were RIGHT! I had 3 packages stolen between October and November. Several times, Amazon has left packages sitting in the lobby area as a free-for-all for ppl to just pick out their packages and hope for the best. My upstairs neighbor continuously stomped, starting at 11pm,... and the front desk did absolutely nothing. The trash room has 2 chutes (for recycling and regular). The regular trash chute was down for all 4 months that I lived there, so we had to use recycling for everything, which frequently got jammed. This led to ppl just filling up the room with bags of trash.

Black Friday, at 2:00am, the fire alarm was pulled and I heard banging. I opened the door to see if someone needed help and a lady was banging on someone’s door with a fire extinguisher. She tried to run into my unit (I got my door shut & locked just in time). There were chips of my door missing and also 4 other doors due to the fire extinguisher. The front desk was laughing about it and how the lady was crazy before they realized that I was almost assaulted and did not find anything funny. I was given no answers (apparently she lives on my HALLWAY) and not even a letter was sent out to residents with updates, apologies, plans to fix the door or handle resident safety, NOTHING. I broke my lease and was offered a 60 day notice, which I had to escalate to get a 30 day notice. When I moved out 12/31/22, the damage on my door was still UNFIXED.

2 weeks before I go, I started having ROACHES. I never had roaches before this, but now I have to worry about taking them to my new apt. I had to wait 5 days for the exterminator. She arrived at 4:00pm and had done the whole “treatment” by 4:03pm... The garage spaces are $100/mon for a SAFE space, but the garage door was broken and open for 2 months. They’ve sent out letters telling residents not to park there w/o passes so clearly I was paying $100 for nothing, since I could have snuck in for free. On just ONE elevator there was a $6000 fine bc the elevator had not been serviced since 4/15/21! When I moved 12/31/22, it still had not been serviced.

When I moved, I received a bill for over $1400, saying that I was still a resident w/unpaid rent…They finally fixed it after weeks. Do yourself a favor and DON’T waste your time here. Lee mas

There’s literally a roast infestation, these reviews are not lying. My apt is kept clean 24/7. Exterminators have been here but they just keep coming back! The apartments trash shoot hasn’t been working for months so they trash room stays filled with TRASH for MONTHS and fillers with roaches. The garage is open 24/7 because it’s always BROKEN. PEOPLE leave their dog poop on the hallways which is disgusting. There are not real amenities and the gym is Subpar. Management is a whole nother story... and it’s obvious they’re writing all the reviews on their own. Lee mas