Emerson at Cherry Lane Apartamentos

I recently lived at this apartment complex, and while the exterior gives off a luxurious vibe, my experience was far from satisfactory. Several issues marred my stay:

Maintenance Problems: The call boxes, security locks, and garage doors were frequently malfunctioning, posing security concerns.

Pest Issues: There were persistent rodent problems throughout the property, which impacted the overall living environment.

Security Concerns: Squatters on the premises were a known issue, and despite... bringing it to the attention of the Office Manager, no action was taken.

Unprofessional Staff: Unfortunately, I encountered rude and unprofessional behavior from both maintenance and office staff. Additionally, there were instances of homophobic behavior, creating an uncomfortable living atmosphere.

Infrastructure and Cleanliness: Thin walls made for a less-than-ideal living situation, and the presence of dog poop in hallways and common areas was a recurring problem.

Management Issues: The frequent turnover of office staff is concerning, and the fire alarms consistently going off added to the overall frustration.

I strongly urge the management company to conduct a thorough audit of the property's operations and consider significant renovations to improve the living conditions for all residents.

Prospective tenants, please explore alternative housing options before committing to this property. Lee mas

Do not fall for the facade , Rents are in line with areas with more amenities and less headaches . Property looks well kept until you move in .. Gates constantly broken.. No call box to buzz in your guests, do not get me started about that , they lie all the time , Claimed they were getting call boxes last year, that never happened . Charging $20 for visitor parking, which is sick I have seen other complexes charge but not $20 like stop trying to gauge your tenants, Defiantly should be free... considering you have to go through hell to let them into the garage. And provide real amenities not just a pool and that gym where most of the equipment is broken , and has been broken way before I ever moved here. Trash rooms are disgusting , they have never cleaned them , Pressure washing them would not hurt ... The residents drop trash in the garage , they walk their dogs in the garage allowing them to use the bathroom in the hallways and the garage area. Rental office does nothing to try to combat this , but will attempt to fine you for placing your trash outside to early. Trash removal is 7 days a week , unfortunately there are no standards to anything that they do . I have had Valet Trash for the last 7 years , lets just say this last year has been less they stellar , No trash cans available at move in . I am pretty sure that the company they are using are just some random people who pitched their services. Save your time and money look any where but here... Lee mas

I have been living here since December and this place is awesome. Management is extremely professional, maintenance personnel are always on the job. I have nothing negative to say. Great location.

I’ve lived here for 6 months now. The first 5 ish months were ok. I put in maintenance requests for little things that weren’t answered, staff were nonchalant about missing packages even though we have Luxer lockers so that won’t happens, etc. However, this past month is where things took a turn for the worse. I asked before moving in, if they had issues with rodents because I’m completely terrified. A few weeks ago we saw a mouse in our apartment and I’m almost certain I heard them in the walls... . Pest control came out and laid glue traps, and it seems like the problem got worse after that. The mouse or rats Bc idk at this point literally ate through the glue traps. I’ve put in request, spoke to leasing staff and everyone is too nonchalant about this. I pay too much money in rent to be roommates with rodents. Staff is not handling this issue appropriately and I can’t wait until my lease ends so I can move. Please don’t move here. This apartment costs too much, just for the appearance of luxury because the services definitely aren’t. Lee mas

I’m on the 3rd floor of one of these building and I’m one of the cleanest people but yet I’m having mice come in and out of my apartment !! DONT LIVE HERE !!!