Hilltop Apartments

Moved in late 2019. I suffered for roughly 10 months. 1st they told me the wrong move in date. Then they never gave me a tour or showed me pictures of the unit. Then, when I moved in it was nothing like what was online. The oldest washer / dryer I had ever seen that needed to be hooked up the the kitchen sink. Then, there was so many bugs because it’s literally an underground basement. Then, it flooded from a breech in the external system that is supposed to collect and disperse rain water. It... came trickling into my apartment at 1am. I had to pack up what I could, put important things up high and get a hotel. The next day they acted like there was nothing they could do but just vacuum up the water which was about 2 inches high and on carpet might I add. Walls were soaked and mud was coming in. I spent the day back and forth from the underwhelming gym and media center to the office collecting my thoughts and trying to see how I would even get ready for work in a few hours. I explained to the property manager many times that it wasn’t livable. She insisted for hours and it wasn’t until she spoke with maintenance and he told her it wasn’t very bad she then found a way to get me a new apartment. The assistant manager reimbursed me for my hotel stay after me begging. They got maintenance to move my stuff into the new place and I was on time for work that day. I felt like things were looking up. But , boy was I wrong. I spent the summer with no air conditioning. The baby rats were peeing and pooping on my closets. I know they were baby rats because maintenance told me that the adults were too large to come inside so they send their young. The size of them were massive . When I think back to this time of my life it is truly sad. It was a horrible and miserable season. The office staff were incompetent and rarely answered calls or maintenance requests. The final straw was my bathroom flooding when the upstairs neighbor left their water on. I was able to get out of my lease 1 month early because property manager knew what I had been through. The tenants need to band together and get the state involved. These places are not safe. Lee mas

This place, from the very beginning, is not as advertised. No one is willing to address and concerns and every time you try and contact the leasing office you get sent to an automated virtual agent that repeats the same questions each time you call.

Mice infested. I hate birds in my apartment. And I had just had my baby. Rental office didn’t seem to care much. I called corporate they never returned any of my calls. This place is horrible. Please don’t move here.

The walls are thin as sand paper ! Mice infested ! I live on the top floor and I can hear my neighbors from the bottom floor in my house. The Amtrak train shakes your whole building, never no where to park, homeless person slept inside the building, I can literally hear my neighbors wash their dishes and watch tv because how think the walls are, my dish washer leaks Everytime I use it. It’s been very icy out ! They yet haven’t really got the snow
Up ! It’s JUST BAD ITS HORRIBLE! Only thing that... is nice around here is the leasing office and it’s becasue they wants to draw attention! Oo yea another thing my floor isn’t leveled right Lee mas

This apartment has caused me nothing but headache and stress. Tons of roaches and mice everywhere. The only solution management has come up with is for us to basically get everything we own out so they can look for holes. Mind you this was after bringing my newborn baby home from the hospital. These mice live in the walls and burrow through the carpet so they can’t actually “fix” the problem. Do not move here.