Mode at Owings Mills Apartamentos

I've been living here since June. My unit is nice (albeit probably a little overpriced) so everything is fine when there are no issues. But AS SOON AS you have the smallest maintenance need or issue, good luck - management is impossible to contact, extremely slow to resolve even emergency issues, and always has the excuses as to why things aren't being handled. It has been an INFURIATING experience, and I'm extremely low-key and patient. Don't waste your hard-earned money unless you want... headaches! Lee mas

Showed up for a tour waited for a hour no one showed up there was a bunch of people waiting as well just left after a an hour of waiting

The worst experience I've ever had! My unit had a laundry list of issues, clearly it was not inspected before it was leased and maintenence doesn't respond.

I had the worse experience living here at RIVERSTONE apartments! Would not recommend this place to anyone. The staff is rude, the place is horrible.

I've lived in several apartment complexes over the years but my experience at Riverstone was by far the worst! The issues started before I even moved in. I was excited, my lease was signed, deliveries were scheduled and preparations were made ahead of time - 2 days before I was scheduled to move in I contacted them with a few questions and was then told that they had to move my move-in date due to a delinquent tenant. Obviously, a tenant refusing to vacate is not their fault and I'm an... understanding person and always for the people - so being that we were in a pandemic and all that was going on I don't fault the tenant but complex never reached out to let me know what was happening, the only reason I found out that they were moving my date was because I reached out about a totally different reason. So of course, I pressed the issue and told them how unprofessionally they were handling the situation and they gave me no solutions or alternate courses of action, I had to call the rental company several trying to get in touch with someone that could help, staff was not returning my calls after I was told they would follow up - I had to keep reaching out just to get things resolved. Next, I finally get in the apartment and it is a complete mess - dirty, dingy yellow appliances, thing broken, it was filthy. I had to call the rental property again, to get a cleaning crew in there and maintenance to come and fix things. By this time I was exhausted going back and forth with them. I lived on the 4th floor and they have no elevators or guidance/tools etc. to making moving in and out easier for tenants. The gates are always broken. When it snows, they take no proactive measures to keep the property from icing over; cars were stuck in spots due to accumulated snow/ice and people were slipping days after the snow was over - every single time it snowed. There are a few helpful people in the office and on maintenance but overall this is the most unprofessional, incompetent and low effort rental property I've ever dealt with. I DO NOT RECOMMEND! Lee mas