Doncaster Village Apartments

I’ve been here for almost two years and I have no roaches or mice in my apartment. All my repairs are completed in a timely manner. The staff in the office have great personality, respectful and polite with great customer service. I am a completely satisfied tenant. Yep and I am renewing my lease for another year.

I’ve had hell since I’ve lived here, the property managers play favoritism, they don’t do anything about ppl stomping over your head but they complain about music DURING the day. I have a long list of documents since day 1 and nothing never was done. I started becoming the person that was causing the issue lol figure that a young black female that was paying them on time. I was told I’m sensitive to noise, I was told floor boards were being put in and that never got done. Why would you put a... single person under a whole family. Make it make sense... it’s hard to get in touch with the property manager because she’s never there or on a call.. then when you make an appointment you still don’t get to talk to her about the issue been here since June and been wanting leave since August. I was told that I can call the police about noise then when I did they told me I had to stop. I have all of these documents and emails that I’m submitting to my lawyer. This is the worse leasing company ever . I was offered a third floor apartment months after I’ve been complaining and do you think I wanna move all this stuff out after moving it in? No. I cannot wait til my lease is up cause lord knows this had been my worse experience ever mind you this is my third apartment complex and I’ve never dealt or had any issues like this. They don’t communicate and they don’t care. All you paying for is the location because I’ve been putting maintenance and pest request since I’ve been here. It’s just been a mess and I hate it here Lee mas

I’ve been here almost 2years. I’ve had issues with insects coming through gaps in the windows. I had to submit several maintenance requests to get that handled. The apartment attached to mine had kitchen sewage issues that came over into my apartment. There was a snake in my apartment for 15days. Maintenance came to look for it and didn’t find it. The maintenance man said there were a lot of holes in the floor that he filled. He told me to look out for the snake so maintenance could come back to... get it. This was the best solution offered to me. That is no way to take care of your resident. When I called the leasing office to be transferred to another apartment because of the snake, they told me it would be a $400-500 Transfer fee IF I qualify for the transfer. I didn’t want to break my lease so I am still here. Maintenance comes to vacuum the hallways weekly but will not clean the spiders and spider webs that are in the corners of the hallway (to include around the apartment doors). I submitted a maintenance request about this and even mentioned it to a maintenance man in person. Nothing has been done. The man I spoke to told me he’d “think about it.” If you do decide to come here, DO NOT, get a first level apartment. You will have to deal with A LOT of bugs and SNAKES. Also, rent goes up drastically! My lease is almost up and I’m strongly considering moving. Lastly, there was a shooting in the complex that the leasing office did not notify all of the residents about. They’ll say that they notified residents who receive text alerts, but a letter should’ve been placed on everyone’s door the same way letters are placed on our day to warn us of routine maintenance inspections. Lee mas

I've lived in Doncaster Village for about 4 years now. It is located in the center of a quiet community, with many restaurants and shops close by. The apartment is very spacious and the office staff is super friendly. However, in the past two years, the management has changed and the service here has gone downhill. The hallways are no longer cleaned, it is always furniture and debris in the parking lot, the leaves have not been raked, and my building is infested with insects and mice. Due to the... many cracks in the floorboards and small holes, mice come and go as they please. I've called for pest control however, they were never sent to my apartment. The mice infestation issue started off as a small issue which was understandable as the season changed. But, it has gotten completely out of control. We can hear them eating through our walls which makes it very hard to sleep. My fiance has caught about 8 ( 2 just this week) and has had to tape up and stuff several holes on his own. I'm hoping that this brings some attention to management. Lee mas

Pros: close to 695, off the beaten path, near shopping and restaurants etc, neighborhood is quiet, lots of parks and trails and decent schools near. Maintenance does a great job with snow removal, etc and have always been very kind and efficient

Cons: this shows W/D in units but in reality they do not have those in most units. Leasing office promised to install and even put it in writing in the lease renewal. It’s been over two years. When inquiring about he delay I was told they decided to... no longer proceed with it....
no follow up with other initiatives like the pseudo dog park. Now it’s a dilapidated chain link fence with overgrown weeds and trash and debris. Again, 2 years and this still was never completed or removed.
Carpet is loose fitted and is rumpling.
Heat & AC doesn’t go into the bedrooms even though there is a vent and should (leasing office said to “just leave your door open”) ??

Lee mas