The Villas at Main Street Apartamentos

Bit of a longer review here, mostly aimed towards maintenance, but I’d recommend anyone considering The Villas to read it. After moving in, we’ve had a few maintenance “things” happen. Some standard issues that happen when new people move into a new apartment. They were all mostly minor, but the maintenance staff handled them so insanely well and quickly that it has left us a bit surprised. For example, we had some dishwasher problems. It wasn’t draining correctly, so we weren’t able to use it.... I submitted a maintenance request (non-emergency) into the resident app, and within 15 minutes two maintenance workers were in our apartment replacing a broken part that they had on hand and ready. We thought maybe this was a fluke, and they just happened to have a commonly broken part in stock to fix it quickly. This was proven wrong when we had our next maintenance interaction. Flash forward a few weeks and we noticed some standing water in the drip tray of our water heater. I reported the issue, again as a non-emergency request, late in the day on a Sunday night. I left for work early in the morning on Monday, and when I had returned in the afternoon there was a brand new water heater installed and functioning perfectly. Obviously when you call apartment maintenance it’s almost always for something negative. Something’s broken and it needs to be fixed. Things break, but The Villas maintenance crew has fixed them or replaced them so quickly and efficiently that when my friends ask me if I’d recommend this apartment for the future, the maintenance crew is one of the first things I mention as an example of quality employees. Not to mention that during my interactions with maintenance workers they were always fast, friendly, and not obtrusive. For anyone considering The Villas who may be wondering about their maintenance staff (it’s a bigger deal than you realize) then I can confidently say, from my own personal experiences, that they have phenomenal staff here who are extremely quick and do the job well. Overall, including our experiences signing lease documents and finding a unit with the office staff, we’ve had a very pleasant experience here and I strongly recommend The Villas at Main Street. Lee mas

This complex continues to neglect resident safety.

Roads remain unpaved in multiple locations and the sidewalks (especially at the back of property and in the busy front) are left unsalted and unmaintained.

Awful.

The leasing staff at The Villas on Main Street were fantastic. Very customer service oriented and accommodating. They did everything they could to make our move to a new state as comfortable and easy as possible.

I picked Orion MainStreet because the apartment was so big! I have space to work from home, my own bathroom and my bedroom closet is huge. I moved in this summer and it’s been great.

We moved last month and our experience so far has been very bad. Our place did not get cleaned before we moved in. Shower sliding doors do not work properly, we have had a work order in since last month for this issue, they have confirmed the doors don’t work but have yet to replace them. There was a roof leak in one of our rooms (this is the only item that has been fixed).

In this complex larger apartments like ours the AC units are not capable to cool the considerable volume of air space.... This is our major complaint and it has not been addressed properly. We have put in multiple work orders, spoke with management about our problem and felt we were unheard. In fact, management has at times been very unprofessional. To this date we still have no clear answers regarding this.

I would not recommend living here! Lee mas