Thornridge Apartments

Thornridge Apartments is by far not a "LUXURY APARTMENT " as they claim to be. We have lived in Apartments before. Our last one was in Tennesee for 2 years we had to make 1 call for maintenance.. At Thornridge we have been here a little over 3 months and have had to have them out many times for 13 different problems. The bathroom was disgusting. I had to clean it after they supposedly cleaned it. When i mentioned it to M****** she said nothing not even an apology. The leasing office is rude... and not at all honest. We had put 2 hanging baskets on hooks that were already in place outside on the deck above which we got a call saying that is a violation of things you can not do. When we asked why they said the bugs in the planters will destroy the wood. There were other apartments that had hanging baskets and porch rail planters and were not told to take them down. You can hear every step coming from the apartment above along with the toilet flushing and shower running. I was called and told to move my car because it was in a reserved spot which is not signed properly, the sign was placed in front of the parking spot next to the one I was parked in. The excuse E**** gave me was because of the sidewaIk they could not place it in front of the actual reserved spot. These Apartments are not worth what they charge for rent. It's just too bad you don’t find out these issues before you move in. Now our neighbor is having a lot of the same issues as we have and the office does not care. Lee mas

We have had many problems with this place. I had to re-clean especially the bathroom. You can hear every foot step above us. The sink running and toilet from above apartment and side apartments, the shower being used in both. We had hanging flower pots that we put on hooks that were already in place. We were told we had to remove them even though there were other residence that had them up the entire summer plus there were residence that had porch rail planters that are probrably worse than... hanging baskets since the excuse the complex told us was because of the bugs that eat wood. Then today I recieved a call from the office and was told I needed to move my car. Was told it was a reserved spot for 9*** The sign is in front of the parking space next to where I parked but some how the sign was not for the spot I purposely didn't not park in due to the signs placement. The sign needs to be moved from in front of the wrong parking spot or designate the spot that the sign is in front of as the spot for 9***.
Lee mas

I moved here a couple of months ago and have had several issues with management and maintenance already. This place was rated 4.6/5 stars but most of its reviews are over 5-7 yrs ago. Apparently management changed and since then, it's been downhill. Our upstairs neighbor moved out and they were updating and cleaning the unit. When they cleaned the air vent (whose opening faces our patio), everything that came out fell in our patio and they never cleaned it. They removed the rugs and threw it out... the balcony, which again fell into ours, and they only removed the big pieces, so now my patio is full of small pieces of rug from upstairs. They were updating the back entrance to the building, they scrapped off paint from the wood to repaint and left it there. My apartment is the first one to that entrance so of course I got all the paint scrappings in my patio. I've had to clean all their mess and I'm tired of it. Lee mas

I work night shifts as a doctor in the ICU at a local hospital. I need to be able to sleep during the day obviously so I put up black-out blinds. A few days later I received a call saying I needed to take them down. Obviously I left them up seeing as how I need to be able to sleep during the day. I was then fined $25 (which I didn't mind paying honestly). The note on the fine stated that I need to put up "white backed window coverings". So I bought white backed window covering black-out blinds... to comply with their written rule.

I received a call from management saying that the blinds (that meet their written specification) were against that rule and had to be replaced. I asked for an explanation and was subsequently threatened with EVICTION if I did not remove them so their dollar-store quality plastic blinds were visible.

Lease is up in 2 months and cannot wait to move. Lee mas

I’ve lived here almost 4 months and I am happy with my decision to move in. Maintenance responds quickly to requests, whether it’s a regular request or an emergency. They are friendly and pleasant to work with! When it snows, I see the staff respond quickly to plowing the parking lot when it’s safe for them to get out and do so. Recently my pet died, and when I contacted the office about removing the monthly pet rent fee for the next month’s rent, they got back to me that same day. I appreciated... it in my grief. I’ve enjoyed living here so far! Lee mas