INDIAN LAKE VILLAGE APARTMENTS

The units themselves are outdated and poorly maintained, I had waters spots on my kitchen ceiling when I moved in that has still not been fixed. There is a perpetual leak in my sliding glass door that has not been fixed and is beginning to mold the carpet. Every spring my unit is infested with ants due to the slab construction and the building being located in a literal swamp down wind of a garbage dump. I have had to call emergency maintenance 3 times in an 18 month period for severe water... leaks due to faulty plumbing in my unit as well as neighboring units.

The property manager is the most unpleasant, unprofessional person I have ever met. It took 6 months to replace a door shattered by the landscapers and every time I called to follow up, there was a new excuse. More recently, I called about the rent increase and was greeted with a gleeful explanation of how great the rental market is (for owners) and to expect continued increases in the future. They praised other property owners for jacking the rent up by hundreds of dollars a month without pause or a hint of sensitivity to what that means for struggling families. Part of the explanation included a bald faced lie that the MONTHLY water bill for ONE building is in excess of $22,000. I'm no utility expert but I find it incredibly hard to believe that a building with ~20 units can use more than a thousand dollars of water per unit per month.

The pros?
The other office staff is very polite when you are able to get a hold of them.

The maintenance crew is very nice and seems to respond in a timely manner for smaller repairs. Although they have struggled with basic tasks in the past (4 separate visits to replace a doorknob)

The complex is located in a very convenient area

In summary: Do not even entertain the thought of renting here.

To the property owners: I highly recommend a re-evaluation of your property management before you lose more families due to their astonishingly unprofessional mannerisms and abrasive nature. Lee mas

So glad I picked this apartment complex to rent from. My apartment is beautiful! Been here 3 years. Office staff is super nice and maintenance comes the same day you call! Any issues are taken care of A.S.A.P!

I am having a hard time understanding the negative reviews for Indian Lake Village regarding management that doesn't care and poor maintenance. I have lived at Indian Lake for nearly 11 years now, moving into a larger apartment when my family grew a few years ago. My husband and I love it here! The staff is friendly and responsive to concerns, maintenance requests are taken care of quickly, correctly, and professionally. If these tenant's are or were having issues with their apartments they... obviously did not speak to the property manager because she has immediately resolved any issues we have ever had. It is very apparent that she cares about this property and her residents as she has always went above and beyond to make sure we were happy and comfortable in our home. If maintenance repairs were unable to fix the problem she didn't hesitate to replace the appliance all together. If my washer was shredding my clothing I would not continue to use the machine because that makes no sense, I would contact management to get the issue resolved. Don't listen to the negative reviews, this place is awesome, well maintained and managed.

Pamela L Lee mas

This place looked amazing, but the truth its not. Management is a joke. Clearly they lack communication with each other. Doesn't matter how many times you tell them and how many different ways, they still can't comprehend. The washer shreds EVERYTHING, and I mean everything. So whats the point of using the washer if I have to buy new clothes each time? In addition to the shredder, it leaks all the time. I was told I was putting too much in the washer. Okay, so I washed one t-shirt and it still... leaked. Seriously!?!? Maintenance and management don't care. Dryer doesn't work, I have to run the clothes through the drier at least five times. The place looks nice, and staff is friendly until you sign the contract, then it is impossible to get a hold of them. Look elsewhere, its in your best interest. Lee mas

Our apartment had bugs and it sounds like others too based on comments from our neighbors. The management staff is terrible. Pay a few dollars more for the piece of mind of not having to deal with them.