West Oaks Apartamentos

The apartment and location are great. Ms. Edwards in the office is friendly and professional. Thank you for the information.

Mrs. Johnson

Absolutely one of the worst places I’ve ever stayed. I lived here. A lot of my appliances did not work. I have to call maintenance every other week. When I first moved here I referred my friend. They did not give me my referral fee. It is false advertisement.

If I could give west oaks 0 stars I would. I was a resident for 1.5 years and can say they are the absolute worst complex I’ve ever lived in. First of all, THEIR website was down to pay rent. I email day off, and call when they opened after the weekend and let them know that I tried to pay and it wasn’t allowing me. She said she was aware and they were working to fix it. If I was able to drop a money order off I could do that for now. Being that this was last minute, I was unable to attain the... money order and continued to try to pay on the portal which was still down. Finally, after a week of me calling the office someone actually helpful answered and THEN gave me the option to pay over phone. (Why would this not have been offered sooner?) I did so at this exact moment. Fast forward a few months later and I have a COURT ORDER for an EVICTION due to late rent. The office has no idea any of this is going on and we had to reach out to corporate to attempt to clear things up. I received a note on my door stating that if I resigned I would get a rent special. So at the time of resigning, they disclosed to me that they made a mistake and put them on the wrong apartments and I would not be receiving that rent special. Not only this, but my rent was actually INCREASING and they wouldn’t honor anything being that it was a notarized note left on my door from them. I was asleep in my bed with my 3 year old child in the room next door and I hear police screaming in the hallway right outside my main door telling someone to “PUT THE GUN DOWN OR THEY WILL BE SHOT”. At this point I had enough of this complex and very much did not feel safe to live here especially with my child. I was month to month at this time and decided to move based off this experience and wanted to be out as soon as possible. I found another complex in days and west oaks still made me pay the entire month in full even though I moved out after only a few days of the month. I did not argue, I left and didn’t even ask for my deposit because I was that ready to be gone. FAST FORWARD 5 MONTHS and I am receiving a letter in the mail from a DEBT COLLECTOR saying that I owed $600 and some change to west oaks. Mind you, I have not received ANYTHING via email, mail, or phone call since I moved out and dropped my keys off. I am absolutely disgusted by the way this establishment is run and I would NEVER recommend ANYONE to live here. Lee mas

Let Me just start by saying the office staff Tracie and Jordan are super sweet and always available to answer questions and make sure any requests for repairs are completed in a timely fashion! Now let me talk about David the maintenance manager he’s always respectful when entering into your home. He’s Even called me before entering too let me know that he was going in to repair my closet door.

As of this post I've been without hot water for a month.