1/4/25
Lack of Integrity, deceiving and inequitable
The boiler has been on the fritz in our building for over 2 years. i have kids and have been without heat on and off for this time. I was told the boiler was getting replaced last year and it never did as this winter rolled around for 2024-2025 and having the same issues with the heat. They speak to you in a way to tell you things that may make it sound like they care when they are really just parroting what they know to say to keep you from escalating especially when escalating a concern is... valid. I am actually disgusted with this company. They charge you for heat year-round regardless of whether you have it or not. I asked for a reimbursement or deduction from my rent to make up for the heat I have paid for but did not have due to boiler going out and I was told "we truly sympathize with you" however we will not be providing such compensation for your troubles, cold nights and mornings or inconvenience. I think it is also important to note the floors are made out of a plastic material in the kitchen, they break down easy. They are also put into the bathroom and when they get wet, they come up. When you ask them to come fix it, they are going to tell you, "Don't get it wet". The laundry rooms and storage room floors are never cleaned. I have lived here for 6 years and I have never seen them come to clean them; new management even lied to me and told me they have. I am sharing this because you need to be informed in your decision to come to this particular property understanding the exchange of what your rent is going towards and whom it is paying. They do not, absolutely, do not care for or about their tenants. Yes, it is a business, and when you take off the fake consideration and the pretty pool, that is exactly what it feels like in the intention of benefiting Kaftan Communities. I would suggest for anyone that can, go somewhere else, where it feels even remotely possible the person talking to you actually gives a heart and there is not the slightest tone of fraud or closed off heart space.
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