Zen City Center Apartments

I’ve lived at Zen City Center since March ‘23. On the outside, the building is beautiful On the inside, a different story. Let’s start with the big ones: phallic objects frequently are spray painted on the walls of the elevator, on the wood paneling, andor keyed into the metal walls of the elevator. Apparently the building is so poorly constructed that in heavy rain, the top floor leaks and it leaks through to the bottom floor. If someone’s apartment above you has a leak, it will flood your... apartment. Dog poop is frequently found in the elevators or the hallways. Unless you pick it up yourself, it can be left there for days. Security guard is useless. When we moved in, our apartment was damaged from the previous resident. There were chips in the kitchen island, scuff marks on the wall, etc. In June ‘23 our dishwasher started leaking. It took until end of September ‘23 for this maintenance issue to to be completely remedied. The leasing staff is friendly until there is an issue. We found a different unit that we were interested in transferring to. We were told it was available and to send the leasing office a confirmation email confirming the transfer and to pay a $500 transfer fee. We did both immediately, only to get notice the next morning that they leased the unit to someone else (after putting our unit on the market already). When we said “no problem, we’ll stay put. Credit the $500 to next months rent” I was called to the leasing office and read the riot act about how the building never sees the $500, it goes to pay their accountant(???) and that there is nothing they can do. In September ‘23 Our lawyer sent a letter to the building to negotiate an early termination of the lease and cited all the above reasons for termination and requested a response in writing. We moved out and sent a confirmation email on 9/30/23 stating that the unit was now vacant as was written in the letter by our lawyer. On 10/2/23 we received an email from the building manager stating that they would not be releasing us from our lease and that we would continue to hold our lease until 3/2024 and that we should reach out if we have any issues with our unit. We have no expectation of our security deposit nor a response from their lawyer but will update if that situation changes. Lee mas

Pool is always closed, management is unprofessional, elevators seem to be broken all of the time, there’s dog poop on the floor, trash is left out in hallways (because people living there can’t follow the rules,) coffee machine never works, gym is dirty, cars are broken into and stolen (they did finally install cameras.)

Poorly ran is an understatement. The building “management” is the worst I have ever seen. They are unprofessional regarding taking care of issues, make excuses, and focus on asking for reviews rather than doing their jobs. I would not recommend this place to anyone that wants a proper team.

The maintenance in this building is a nightmare. They won't fix anything. The worst management I've ever seen.

Over priced apartments with all kinds of maintenance issues. The ignorance of the management in fixing the maintenance issues is rising to a criminal level. several of the neighbors have terminated their contracts because of this issue and several of the current neighbors are getting together to sue the management. Save your time and money and get an apartment anywhere but this place. I am counting the days to leave this building.