Pointe West Apartments

They both love helping me at 2154 contrill lane And there Maintenance people are always helpful and everything love living here alway has a smile on there face thank you for all that u do

Nobody cleans up after their dogs. Leasing office doesn’t seem to care either.

The staff here are always smiling and polite. All issues that I’ve had were dealt with in short order, literally within a couple of hours. That is fast for apartment living!

The grounds are kept up and the area is clean and quiet. Great place for families and pets.

Overall, the property is good. But there are a few things I wish I would've known BEFORE I signed the lease. These things would have definitely deterred me. None of these things were mentioned in the reviews.

1. There is an extremely active train less than a quarter mile away. It runs all day and all night long. Super loud whistle. Literally it runs 24/7.

2. If you're like me and don't like Xfinity, you're out of luck. Xfinity is the only internet/cable service out there. AT&T does not have... 5G or fiber optics out there.

3. The upgrades to the apartments are very nice. However, they left the old, raggedy windows and doorwall.

4. It would be nice if they separated the smokers from the non-smokers. My downstairs neighbors smoke the stinkiest cigarettes outside. The smoke comes in when my windows are open.

5. Maintenance works on their schedule, not yours. Well, that might be the work of the office. They're not flexible with scheduling. If you're not available and don't want them in your apartment without you, well, you're out of luck.

6. You cannot view the apartment until it's ready. Period! Every final touch must be completed before you can even get a glimpse of the space. I think that's a bullying sales tactic to lock you in before you can change your mind.

7. The storage space for the upper units are outside. It's a dirty, closed outside where you possessions are subject to the cold/heat. It's a dirty, cramped space.

Overall, it's not a bad place. I just wish I knew these things prior to signing. Lee mas

Tracey is rude and inconsiderate. Donna is awesome and helpful.

Maintenance is always delayed and forget to fix work orders that are placed. They will come out and look or start a job and never come back.

They do nothing about people parking in your space.

The toilet was yellow and the toilet seat was white.

They entered my apartment without telling me. I only found out because they was water in my apartment from a flood and dirty foot prints