Baxter Crossings Apartments

This community is safe which is really nice. But the apartments themselves, especially the older buildings aren’t very updated. The apartment I moved into had smokers in it before I lived there and no one informed me of this before I moved in. I brought the smell up to the staff after first moving in and it was ignored. It was only confirmed to me that someone who lived there before me smoked by a maintenance man who replaced my broken blinds. After leaving, all of my things have a Cigarette... smell to them, regardless of the charcoal bags, air fresheners and cleaning I did while living there. They can be relativity slow at getting maintenance requests done but some of that I think is due to COVID. I had an experience where a company they hired to clean our fireplaces left my door open, with all the keys in the lock, while he was plugged into my electricity, cleaning the apartment upstairs. I told the front office about this and there was no reply. I have a friend who also lives in the complex who has had multiple problems with contracted work men that they hire to fix or replace things too. The walls are REALLY thin and there’s no insulation. You can hear people easily in these apartments. It also doesn’t help that there are SO MANY children that live in this complex, and there is lots of playing in the street and screaming and running up and down the stairs outside the apartments. Mostly the residents are what made living at Baxter not so great. People drive really fast on the streets too, despite there always being people walking in the street even though there are sidewalks? The newer buildings are definitely nicer but you won’t see your apartment until you move in. Staff are quick to reply about noise complaints and they do reach out to residents who are being too loud. The property is taken care of for the most part though it takes a while for them to replace lights that are out that are their own property and not Amerens responsibility. The staff is nice. But overall I wouldn’t suggest this place to anyone because my experience really wasn’t all that great. I suggest paying a little more for a nicer place. Lee mas

Listen to the bad reviews. These apartments are poorly insulted and you’ll spend a fortune in the winter and summer months. The units are infested with bugs. Mine had a brown recluse infestation that we noticed before we moved any of our personal belongings in, but they tried to blame us and told us that no one else in our building has them (which is unlikely since we were not on ground level). Kids scream all the time, and they take up parking spaces with their bikes and scooters. Management is... rude and horrible to work with. This is by far the most disgusting place I’ve ever lived in. Listen to the bad reviews. This place isn’t something to mess around with. There are dozens of places to choose from in Chesterfield, and I really wish I would have gone somewhere else. It’s too expensive for what you get, and it’s dangerous with the pests and rotting wood and ceilings that look like they’re going to cave in any minute. Lee mas

The property has a very bad management. I had to move out after 3 years as the situation has become non livable, instance after instance. The staff is very unprofessional, rude and take residents for granted. Only time they may talk to you is when you come for leasing. I have had instances of flooding and it situation was not handles professionally. It took 2 weeks to take care of the matter completely. I cannot do anything in patio but when there a snake, they just mentioned since it is not... inside the house it none of their concern. No suggestion was provided to deal with the situation either. Lee mas

I lived here for 6 years and the past year or 2 this place has went from bad to terrible. I am so thankful to have just moved out. Their own maintenance people have told me 'this place is a sinking ship'.

Several people already mentioned the issue with not having access to our mailboxes for a few months but the worst part was they didnt do anything until someone went to the news station and then miraculously the mailboxes were ready the next day.

The maintenance issues has been absolutely... unacceptable. I've heard many tenants including myself have had water leaking through the sliding glass doors since they were replaced in june of last year and they are doing nothing to fix them. Mine was still leaking 11 months later when I moved out.

I also had electrical issues with my air conditioning and heating switchboard which took them over 1 year to fix and I honestly dont know if it was really fixed when I moved out. I had so many times of my air and heat not working due to the maintenance incompetency. And no one in the office cares about these issues and the inconvenience it causes your family, including my newborn baby, nor do they get back to you timely.

I encourage you not to live here! Lee mas

Hands down the WORST customer service I have ever experienced. They do not care about their residents and always trying to find excuses for the things they should be responsible for. The only thing they care is charging money from you.

They told the resident that the project to replace mailbox would only last a week. It ended up to be over 6 weeks and resident have to go to post office during 1 pm - 3 pm (only available for pick up mail) for 6 weeks. When we ask the property management office,... they simply told us that is was the fault on the post office.

After talking to the post office staff, who are much friendly compare to the Baxter property office, there had been zero communication between Baxter and the them and they have also been left in dark.

The quality of the buildings are also poor, I lived on 2nd floor in a 3 floor building and there was water seeping out from the bedroom ceiling when raining. I submitted the maintenance request and some third party maintenance contractor came and checked, they said there's nothing wrong and could not find where the water came from, but they can paint my ceiling to cover the huge water stain (Seriously???). Water still seeping out when raining heavy out side and no one came to check after that. So I decided to leave that apartment.

Stay away if you want to avoid dealing with troubles. Lee mas