Northland Passage Apartments

If you thinking about moving here, DONT DO IT, they have the worst and rude customer service I have ever seen. And what’s more frustrating they will charge you extra money for your rent each month the leasing consultant are terrible they won’t explain anything to you or make you understand why geir policy to avoid paying for something you didn’t till the money gone from your account and whenever you go in the office to ask them about they won’t give you an answer. If you don’t believe me you... move your self any find out. And remind you I only been for two months and i regret every second of it and making a decision to move here. Lee mas

Excellent place to live if you love spending time with brown recluses. They will make you wait months before they send someone to spray. Second year in a row we have had issues.

Only moved in recently, staff seems nice enough, but if you want to take a hot bath, I suggest somewhere else as the tubs are to big for the hot water heaters they have you run out of water. Cold baths ARE the new hot bath though, so maybe they're future proofing.
Everything else works fine, dishes come out clean, carpet is nice, lots of space, so overall pretty good so long as you don't mind very quick showers.

We recently moved out of our apartment at Northland Passage in Kansas City, concluding a 13-month lease from 9/28/2021 to 10/27/2022.

Very early in the lease period, we notified the office of problems at the kitchen sink regarding the cold tap putting out hot water, the garbage disposal holding water, the dishwasher holding water and producing rank odors. The biggest complaint was the exorbitant electricity bills of 300 dollars per month.

These problems were addressed in very piece meal ways... dragging out over months. We had contacted the office several times seeking definitive solutions. We called the electric company who were unable to help.

Another issue that arose was the slowness of mailbox repairs due to vandalism. Residents of the complex had to go to the post office for months due to the apartment complexes inability or unwillingness to fix the mailboxes. We finally decided to purchase a post office box because it had taken months to be fixed.

Finally in mid-June, the plumbers came in and corrected faulty plumbing, opening walls and ceilings in the kitchen. Suddenly, our electric bill went down by 65% to 75%. So our overpayment for electric lasted about 9 months, costing us more than $1800 due to the faulty plumbing in the apartment. I mentioned this to the property manager and it was ignored.

Another issue that arose was the slowness of mailbox repairs due to vandalism. Residents of the complex had to go to the post office for months due to the apartment complexes inability or unwillingness to fix the mailboxes. We finally decided to purchase a post office box because it had taken months to be fixed.

There were numerous other items not mentioned in this review, trash left strewn about, paper thin walls, etc. Suffice it to say, we were not happy with the apartment complex. I believe that the office was fine, it was the corporate office in Michigan (which I called numerous times), that did not want to address issues that would cost money to repair.

We had no choice but to move and we did. So our electric bill was in excess of $300/monthly at Northland Passage for a ground floor 1050 sq ft, and it is now about $70 monthly at my new home of over 1200 sq ft.

We would definitely advise against renting from Northland Passage despite the well kept grounds. Lee mas

a couple reasons why this is the worst apt complex in kc

- charged me a $250 fee when i first moved in because the electric company failed to put the electric in my name. this was when covid first started happening and i lost my job and i was very low on money.. i argued with the manager, kim, for two weeks before finally the electric company had to email her and let them know that this was there bad and i shouldnt be charged this fee.

- on the month that i was to move out they charged me the... full months rent on the first when i was moving out the 9th. they told me the amount i paid extra would be refunded to me in a couple weeks.. then i get a piece of mail from them a couple days later saying i OWE them $50. they took my security deposit, the extra money that i had paid for rent that month without warning, and said i had owed them additional fees for "damage". there was little to no damage to this apartment guys. i went in to talk to them about this and she went through some of the charges.. to give you an idea of how ridiculous it was, just for a piece of trash that was left they charge me $250. LOL

- they never answer the phone

- ridiculous charges. if you are late for rent one day they charge you $200 and another $50 for every day after that.

- raised the rent $150 after my first year which i could not afford so i was forced to move out.

those are JUST A FEW of the reasons you should not move here. there are plenty of better options in KC. Pleas do not move here, they are money HOGS Lee mas