Quality Hill Apartments

The property used to be miserable and dealing with management and maintenance was horrible! BUT- ever since Shannon took over as property manager everything has been great! The new maintenance guy (Rico?) is awesome and helpful and always explains things and gives updates on your situation. We had countless problems prior to the two of them joining the property but now we have problems resolved within 1 day if not the same day! Quality Hill apartments are VERY affordable, so of course there are... a few things everyone could complain about... but for the cheapest rent downtown I would definitely recommend this place! Lee mas

I DO NOT recommend living at 1005 Pennsylvania Avenue, or in any of the properties managed by this company for that matter.

1. They are super responsive when trying to get you to sign a lease, but then take days if not weeks to get back to you when you submit a maintenance request or have a general tenant question.

2. Their maintenance is essentially non existent. My toilet was leaking starting at 9pm one night. I submitted an emergency maintenance request immediately because of left... unattended it would have completely flooded my apartment and the apartment below in a matter of hours. After multiple calls, emails, voicemails, etc with no response, I had no choice but to stay up all night to try and contain the leak until they finally arrived at 11 AM the next day. This could have had catastrophic consequences had I not contained the leak yet instead of realizing this they seemed almost annoyed that I had an issue in the first place.

3. Amenities are non-existent. For months we were told the pool would be open soon but it never was.

4. The parking lot is ALWAYS full. They lease units with the promise of a parking spot while knowing they have leased more spots than they have.

5. The building itself is never clean.

6. Their overturn for managers is the most ive ever seen since I moved in 14 months ago. Lee mas

It’s not bad, but it’s not great.

Couple things... their package system sucks. First thing, if you have a package delivered and it’s not delivered to your door or your mailbox, don’t count on them letting you know you have a package waiting in the office; because it won’t happen.
Second thing, I have a call box in my apartment but was told the call box doesn’t work in my building. I’ve seen countless people enter the building using a call box number.
Third, the elevator is always broken, I... hope you like stairs!

If you ever want to have friends over, plan a parking spot before hand or plan on paying for a garage a block or two away. That’s downtown for you though. Lee mas

.Understaffed
. Staff not trained properly, need better customer service skills.
. Maintenance staff (2 ppl) don’t know how to fix things.
. New managment is cheap and gossip all day.
. Not good at resolving issues, only placing bandaids on problems.
. No parking lot security visible.
. They allow tenants to smoke. They have a policy on no smoking but as far as addressing/tackling the issue by going into tenant units when the smoke is traveling through air ducts, no they do not resolve it.... .thus allowing tenants to smoke. And they will lie through their teeth about handling the issue.
. Managment team are walking lawsuits. Lee mas

Don't rent from this place. They don't know the meaning of a contract. They'll let the local tow company into the ramp to tow cars against the terms of a binding contract between you and them. Nothing like going out to your car to go to work or wherever and seeing that your car's gone and you need to pay hundreds of dollars to get it back even though you paid to rent a spot there. The management can not be trusted. Lease from them at your own risk.